Coordinator Marketing & PR Groups and Events Coordinator Spa Therapist

Job Summary

To assist the Marketing and Communications team with general marketing and administrative functions, reporting to the Marketing & Communications Manager. This is a technical and administrative role, which requires strong organizational skills as well as an understanding of branding and marketing

KEY ROLE RESPONSIBILITIES (this list is not exhaustive):

Databases:

Maintain and compile all outlet databases and securely share for upload to Global CRM team.

Reviews & Feedback:

Respond to all online reviews, queries and comments for all outlets, maintaining a 100% response rate.
Field general marketing and CSR enquiries.

Press:

Track, file and save all coverage for the Resort and all outlets.
Compile all press clippings and submit on Smartsheet monthly.
Assistance with profiling, uploading and input to Sales Force for all hosted media
Assistance with booking itineraries and coordinating stays for media guests
Assistance with monthly reporting for the Resort and as required by Global Office.
Share marketing highlights deck on monthly basis to the Resort including all marketing and comms activity including events, advertising, clippings, media hosting, etc.

Content:

Update and maintain third party website content and news (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)
Assist with content uploading for Box and Bams
Updating of all price lists and menus across all platforms e.g. Dine plan etc.
Update all content on all external websites on which we appear – listings or other.
Update all online channels and listings, with the assistance of the team.
Assist with images and copy for 3rd party websites, including Dine plan.
Assist with image and copy checking.
Update Google Content, with assistance from team
Assist with all RFPs.
Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions
Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Ensure all media accommodation bookings are correctly processed.
Assist in itinerary creation, coordination and sharing for press trips.
Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.
Sourcing of various gifting and décor options
Maintain stock levels of all collateral and gifting – within marketings control.
Coordination of all Festive Décor – Xmas and NY
Assist with the organising of events and hosting as required.

Admin:

Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.
Assist in budget management.
Assist with procurement and Iscala
Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.
Keep track of all listings and memberships and manage these.
Assistance in the maintenance of all online channels and listings
Update all content on all external websites on which we appear – listings or other.
Update all online channels and listings, with the assistance of the team.
Acquire databases from each outlet, clean, update, save and send to global – monthly.
Marketing and Market research
Assist in the sourcing of gifting and décor and samples.
Assist in prepping gifts and media packs.
Assist with the organising of all events and hosting.
Manage and track all contracts.
Ensure all media accommodation bookings are correctly processed.
Attend operational and other resort meetings on behalf of marketing and report back.
Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc

General:

Act as Brand Custodian for One&Only Cape Town
Perform other duties as assigned by Director S&M or Manager Marketing & PR
Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives – when relevant
Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.
Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining business and revenue.
Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.
Identify opportunities for engagement and improvement.
Creative thinking and idea generation
Ensure revenue generation activities are always prioritised.
Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.
Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.
Support sales source market development with marketing and pr activities

SKILLS

Tertiary Qualification 
At least 1 year experience
Excellent English communication skills – verbal and written 
Must have their “finger on the pulse” of what is trending – both worldwide and locally 
Ability to manage multiple projects in a fast-paced environment, and comfortable, confident and enthusiastic when working with tight deadlines
High-level understanding of Adobe Acrobat, Salesforce, PowerPoint and Excel.
Excellent attention to detail and accuracy 
Must have own transport 
Organised, responsible and solutions orientated  
Proven communication, project management, and organisational skills.
Proven ability to work effectively within a cross-departmental team
Must be a strong self-starter as well as an effective team player
Passion, Integrity, Energy and idea generating initiatives.
Hospitality and luxury experience is a bonus.
Attention to detail
 

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