DC-Quality Assurer-KZN (Park Square) Product Coach: Service Problem Analyst (Senior) Service Consultant Team Leader – Claims DC- Insure -Telesales Consultant – Park Square (KZN)

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Discovery Limited

Job Description

This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect.

Key purpose

Apply a risk-based audit approach when palling and conducting internal audit assignments.
Training and development according to identified core competency gaps.
Create plans and work schedules aimed at evaluating systems and operations for potential risk.
Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization

Key Outputs

Apply a risk-based audit approach when palling and conducting internal audit assignments.
Training and development according to identified core competency gaps.
Create plans and work schedules aimed at evaluating systems and operations for potential risk.
Risk management reports and documents aimed at improving the risk awareness and risk culture of  the department/organization.
Identify new risk facing the business.
Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.
Create, roll out and maintain risk management frameworks.
Deciding and Initiating action.
Presenting and communicating information.
Delivering results and meeting business expectations.
Perform research and document it.
Assist with various projects within the Operational field of the business area.
Background experience in training of consultants

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

Excellent verbal and written communication skills along with well developed presentation skills.
Excellent report writing and presentations are essential.
Planning and scheduling work and meeting deadlines.
Process understanding and well developed analysis and problem solving skills
Understanding of statistics and the application of statistical sampling and similar methodologies
Manages time effectively
Works productively in a pressurized environment
Plans activities/projects well in advance and takes account of changing circumstances
Makes rational judgments from the available information and analysis

Qualification & Experience

The successful candidate must have the following qualifications and experience:

Essential:

Matric
Experience working with excel and word on an Advanced level

Advantageous:

Knowledge of Discovery products
Tertiary qualification an advantage
NQF5 and RE5 qualification compulsory

go to method of application »

Apply via company website ( ) or

 

More posts