BMW Group South Africa
Purpose
The Dealer Support Consultant is required to assist the dealer network and current customer base (internal and external customers).
Key Accountabilities
Provide settlement quotes
New business quotes
Ensure dealers are paid out timeously
Capturing and verification of new Applications Conducting dealer visits where dealer concerns are addressed and training provided
Cancellation and reversal of contracts. (investigation carried out and verification as per policy and guideline)
Quick Indexing of Documents for Approvals and Deal Payouts into correct tabs
Investigate and processing of Bank Allocations
Bank Recon
Resolve/Support related to dealer queries for payouts, credit acceptance and other
Investigate and resolve related account queries/complaints
Assist new F&I managers with training needs at BMW FS
Act as helpdesk support functionality for Dealer Point
Departmental processes reviewed for Proceed (Innovative thinking to drive efficiencies within the department and dealer network, as per objective and target measurement)
Administering Contract and Application Transfers between dealers
Processing of EOT interactions (contacting clients with advising of finance options)
Processing of Balloon Payment interactions (contacting clients)
Cross Skilling functionality within the BMW Group, (Aftersales – complaints handling), Sharing of knowledge and inter departmental assistance.
Creating training material for Dealer Network (Web Based Training)
There is a requirement for consultants to be compliant, ability to disclose, explain and conclude credits transaction for customers / dealers
Each consultant has the responsibility of presenting each training session to internal and external departments, Presentation Skills requirement
Consultants are able to work offsite when required
System scoping and testing
Deal adjustments (due date, change in structure of finance agreement, e.g. term, monthly premium or ballon payment)
Natis requests (necessary checks regarding receipt of payment and preparation of documentation)
Moratoriums (assessment required based on reasoning and affordability)
Change of banking details (verification completed)
Updating personal particulars of clients against required (e.g., telephone, email and physical addresses)
Exit letters (assess stability before processing)
Substitution of goods (Verifcation of required information, e.g. invoice and insurance to be checked)
Providing remittances
Providing and explanation of statements
Loading of beneficiaries (assessment and verification of documents provided)
Actioning In an Out (assessing and reviewing contract before actioning)
Processing of additional finance on current finance agreement e.g. motor plan / warranty extensions (advise process, gather relevant information and documents, application captured).
Qualifications:
Matric, Diploma in Banking or Equivalent
Background / Professional Knowledge and Experience / Other Skills:
Minimum 1 to 2 years’ experience in a Customer Service and/or Dealer related positions
1 to 2 years’ experience in retail finance environment
Ability to work under pressure and meet deadlines
Excellent verbal and written communication skills
Good persuasion and negotiation skills
Sound interpersonal skills
Detail orientation
Ability to multitask
Numerical analytical ability
Must be a team player
High service orientation
High level accountability (problem solving)
Apply via company website ( ) or
www.bmwgroup.jobs