Website MRI Software
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapid… read morely changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http://www.mrisoftware.com.
POSITION OVERVIEW:
The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization.
The role is part of our Operations team and participates in a variety of functions that include:
Project Management
Resource Management
Training Solutions Management
Business Operations Management
This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.
Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.
RESPONSIBILITIES:
Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.
This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
On-boarding new teams into the centralized scheduling process to ensure a smooth transition
Setup and on-going maintenance of skills matrices for all PS Consultants
Regular and ad-hoc reporting around resource capacity, demand and future project requirements
Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
Monitor, track, and report on professional services cancellations
Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
Creation of new projects once the sales cycle has been completed
Coordinate activities, requests and approvals between PS and other MRI departments
Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
Support and maintenance of Operations departmental processes and procedures
Expediting quotes, orders and query resolutions from both Project and Account Managers
Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
Understand key data points in our systems and write ad-hoc reports to analyse data
Timesheet monitoring, escalation, and reporting
Assist with regional month-end closing procedures, invoices, and financial reconciliation
Reporting and liaising with project managers regarding clients aged debt positions
Handle invoice matching and invoice queries when required in support of the finance team
Be proactive in carrying out tasks and activities making suggestions for process improvement where possible
REQUIREMENTS:
Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
Prior experience in Professional Services or IT consulting is a plus
Knowledge of Salesforce.com a plus
Apply via company website ( N / A ) or
mrisoftware.wd501.myworkdayjobs.com