Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Responsible for co-coordinating the delivery of services into key clients.
Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams.
Ensure the highest level of operational service delivery.
Key Deliverables / Primary Functions
Monitors and reports on service levels
Owns the “front office” – all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
Ensure that existing services stay up and running
Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
Core Functional Skills & Capabilities
Computer Literacy
Telephone Etiquette
Interpersonal skills
Communication
Professionalism
Punctuality
Time and Priority Management
Office Management
Business Writing
Editing and Proof reading
Deadline Mangement
Core Behavioural Competencies
Job Match
Delivering Results & Meeting customer expectations
Planning & Organising
Working with people
Deciding & Initiating Action
Achieving personal work goals & objectives
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years’ relevant experience
OR if Grade 12; 7 years relevant experience
Certifications
None
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0 – 4
Special Requirements / Employment Condition
Required to travel locally and/or internationally
Workplace / Physical Requirements
Full-time Office Based position.
Hybrid Remote Worker
Billable
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Apply via company website ( http://www.bcx.co.za ) or