Dark Fibre Africa
ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)
Operational & Functional Oversight:
Develop and enhance the skills of Maintenance Coordinators.
Ensure the ROC operates efficiently with the necessary tools and systems.
Monitor performance quality and oversee escalations for timely resolution.
Analyze process failures and implement improvements.
Maintain effective network health and exception monitoring.
Team & Performance Management:
Lead and support Maintenance Coordinators and external partners.
Ensure adequate staffing and efficient workforce management.
Drive team collaboration, training, and motivation.
Oversee performance management and compliance with KPIs.
Manage workflows within operations and the broader Vumatel environment.
Reporting & Risk Management:
Provide insights on network health, maintenance activities, and case management.
Monitor and report partner performance based on KPIs.
Drive improvements in NPS, time-to-resolution, and case reduction.
Identify and mitigate operational risks while enforcing compliance.
Contribute to key decision-making forums and management committees.
Ad Hoc Responsibilities:
Manage change control processes and data communication with stakeholders.
Resolve issues in high-risk areas.
Oversee network activation and troubleshooting.
Requirements
Minimum Requirements:
Qualifications and experience
Matric
Completed tertiary qualification (eg Ndip, BTech, PMP)
Valid driver’s license
Min 3 years management/ supervisory experience
Min 3 years managing teams on a optic fibre network
Min 5 years in the telecoms industry
Fibre experience is essential
FFTH experience preferred
MS office suite (word, excel, powerpoint and visio)
Apply via company website ( ) or
dfa.mcidirecthire.com