Website Bryte Insurance Company Limited
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. … read moreOur short-term insurance risk management solutions are developed from deep sector knowledge, a future-fit focus and our commitment to service excellence. The Bryte Insurance Company brand may be new, but it retains the benefit of the incumbent infrastructure, products and management team. We are proud of what has been accomplished by this team in recent years and look forward to building further on our strong foundation of an established, successful insurance heritage and an invested partnership model. Bryte Insurance Company Limited’s operations in South Africa and Botswana are recent additions to the Fairfax Financial Holdings portfolio. Fairfax is a company based in Toronto, Canada and through its subsidiaries, is engaged in property and casualty insurance, and reinsurance and investment management. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and clients to enable better risk decisions. 15 Marshall Street Ferreirasdorp Johannesburg 2001 South Africa
Key Accountabilities
Oversee that new and existing UMA portfolios are analysed and evaluated effectively within delegated authority limits to achieve agreed levels of underwriting performance.
Progress the sales and underwriting strategy and business plan for the Region that will establish the business unit as a centre of excellence for sales and underwriting execution.
Ensure that all monthly processes and production of management reports for each UMA are completed and well managed.
Deliver a targeted underwriting profit coupled to targeted growth across the portfolio and managing the regional expense ratio and spend.
Optimisation of sales and underwriting related activities across the Region by building a robust sales and underwriting strategy and executing on it,
Manage and measure all activities through deploying best of breed practices coupled to learning and development of staff.
Driving the development of new broker relationships and the management of existing broker relationships across the country
Implementation of effective and efficient business processes to deliver a better customer service and reduce expenses within the business unit.
Influence current and future sales and underwriting strategies.
Drive the culture to optimise performance
Track and manage expenses, regional as well as individual costs per staff member, i.e. cellphones, fuel etc
Ensure alignment between marketing initiatives through prioritisation of sales initiatives.
Influence the decisions around the development of sales channels by participating in decisions around new and current channels
Report on variances for the utilisation and establishment of sales and underwriting performance measurements to the appropriate leadership structures
Cultivate a customer centric culture through continuous communication of a customer service strategy to ensure customer orientation and focus across the Region
Conduct in-depth investigations, where recurring issues are identified that relate to the sales or underwriting performance to ensure that corrective and preventative measures are put in place.
Ensure sales and underwriting planning is linked to optimal customer experience.
Set, optimise and align governance framework to ensure alignment to strategy and optimal customer experience.
Monitor effectiveness of current sales initiatives and make recommendations to future programmes.
Monitor effectiveness of sales campaigns to ensure optimal execution and instruct that reparative actions be taken where required.
Meet or improve on the targeted loss ratio.
Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
Update the leadership and staff on a monthly basis and provide operational input on the regional performance.
Meet with brokers on a regular basis.
Qualification & Experience
B-degree in Commerce, Sciences, Business Administration, or Finance / equivalent
Graduate calibre with 10 years+ short term insurance industry experience
Proven experience in leading and managing teams
Previous experience in senior management role
Proven experience with brokerages, and a strong market profile a distinct advantage
FAIS compliant
KI/RE1
RE 5 Product
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