Website Novus Holdings Ltd
Novus Holdings is one of the largest commercial printing and manufacturing operations in South Africa. With headquarters in Cape Town and a national footprint, the Group creates value for its stakeholders by converting raw materials and applying print and manufacturing techniques to an increasing… read morely diversified range of paper-based utility products. 10 Freedom Way, Montague Gardens, Cape Town, 7441, South Africa
Job Description
On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.
Key Duties and Responsibilities
Inbound and outbound calls
Handling publisher complaints and queries
Handling Customer queries and complaints
Data importing, compiling print orders and communicate to all relevant people.
Data Cleaning
Analysing various types of data
Problem solving
Contribute to a positive customer experience by providing quick and accurate responses
Should be able to work together in a team or with different teams.
Handle customer engagement
Educational Requirements
Grade 12 and or equivelent
Proficient in relevant software packages and applications
Strong data analytical skills
Proficient in MS Excel
Experience Requirements
At least 4 years’ experience in a Customer Service role or in a call centre operations environment
Must be experienced in general administration
Customer handling experience especially with difficult customers
Experience in relevant software packages and applications
Experience in advanced excel
Must have experience using strong data evaluation and data imports
Skills and Competencies
Strong analytical thinking
Proficient in MS Excel advanced
Good telephone etiquette
Good interpersonal and communication skills
Good verbal and written communication skills in English and Afrikaans
Good listening skills
Customer focused
High attention to detail
Ability to work under pressure
Drive and tenacity
Empathetic
Professional
Must be Multiskilled
Team player
Deadline:8th August,2025
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Apply via company website ( http://www.novus.holdings ) or