Website Broadband Infraco
Broadband Infraco is a new State-Owned Enterprise (SOE) that will sell high capacity long distance transmission services to licensed fixed and mobile network operators, internet service providers and other value added network service providers, which they can either use for expanding the reach and c… read moreapacities of their own networks or resell on to their customers.
Key Responsibilities:
Reporting to the Supervisor: NOC, the incumbent will:
Directly team leads the Broadband Infraco NOC shift team.
Generate shift incident reports to be sent to the NOC Supervisor.
Proactive surveillance of network alarms and strict adherence to Broadband Infraco fault management process.
Liaising with Broadband Infraco Maintenance team and 3rd party service providers to ensure speedy resolution of network failures.
Ensure proper shift handover and proper reporting of incidents.
Act as the first contact to the NOC Supervisor/ Manager during shifts.
Keep the customer informed as to progress on fault resolution during unplanned and planned outages.
Ensure strict adherence to Broadband Infraco Network Operations processes to safeguard the integrity and availability of the network.
Invoke escalation process according to Service Level Agreements (SLA) and escalation matrix
Qualifications and Experience:
National Diploma in Electrical Engineering or Computer Systems Engineering.
The candidate must have equivalent skills and experience on Telecommunication Network)
Courses in specific products e.g. SDH, DMWM
Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer.
Ability to explain to Technicians on site required actions and identifications of components at a detailed level.
Experience in using diagnosed software and understands the IP Network
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