Hire Resolve
Job Description
An insurance company is seeking a skilled Underwriter II to join its Personal Lines team. The role involves underwriting personal insurance products including new business, renewals, endorsements, and quotations, while ensuring compliance with underwriting standards and delivering exceptional service to clients.
Responsibilities
Underwriting Operations
Assess and process new personal insurance applications, policy renewals, and endorsements using the C360 system.
Prepare quotes for new business and provide input to the sales team on underwriting matters.
Ensure underwriting practices align with internal policies, procedures, and standards.
Monitor and manage the profitability of policies, including correcting unprofitable business and avoiding overexposures.
Handle renewal negotiations and prepare relevant documentation.
Conduct and follow up on underwriting surveys and their outcomes.
Review policies for accuracy before issuing to clients.
Client Service & Communication
Maintain a high standard of customer service and resolve client queries promptly.
Engage with clients telephonically regarding amendments, additional cover, or other policy matters.
Ensure all documentation is accurate, checked, and appropriately authorized before dispatch.
Manage and maintain digital records of all underwriting activities.
Service Delivery
Ensure adherence to service level agreements and operational plans.
Respond to escalated customer issues and provide resolution feedback.
Propose improvements to processes and workflows for enhanced efficiency.
Team Collaboration & Knowledge Sharing
Align with company values and culture in daily interactions.
Share expertise, systems knowledge, and best practices with colleagues.
Work closely with team members to meet performance and service targets.
Requirements
Matric
NQF Level 5 in Short-Term Insurance
Regulatory Exam Level 1 (RE 5)
Personal Lines Class of Business Certification
Minimum of 4 years’ experience in Personal Lines Underwriting
DOFA confirmation from the FSCA
Deadline:6th September,2025
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