Website Fresenius Medical Care
Connect your passion to the future of renal care. Fresenius Medical Care North America (FMCNA) is proud that our unwavering commitment to our patients has made us the global leader in dialysis healthcare. Our caring professionals touch the lives of over 160,000 patients and their families, combinin… read moreg innovative care with profound personal connections. We're the largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers and pharmaceuticals. We're also home to the country's largest renal specialty laboratories. Every day, our professionals collaborate, challenge one another and ultimately make groundbreaking discoveries that change patients' lives for the better. FMCNA's dialysis care services include hemodialysis, home dialysis and transplant support services, and in-center services to provide our patients with unsurpassed personalized care. The FMCNA team comprises over 60,000 dedicated employees in North America, all of whom are focused on a singular goal: delivering the highest-quality care to help patients with renal disease live the most fulfilling, rewarding lives possible. Join us and we'll connect you to a career and a community that reward you in every way. Waltham, MA
Candidate must be willing to travel to Limpopo and North West Regions.
Territory Management
Delivery of top line sales
Routing as per defined routing plan
Pre and post sales planner aligned to predefined customer journey in alignment with business strategy
Driving Segmentation targets and frequency to sales objectives for HD, PD and Pharma
Drive region specific Education Plan
KOL development
Driving local marketing events and initiatives
Proactive Tender maximisation and documentation
Create value through providing a single point of contact for Fresenius for all customers
Product/service demos and information
Demonstrates the most valuable features/attributes of the product/service and link them to the customer’s key challenges
Provide advanced product/service information and respond to complex customer questions about the product/service
Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge
Customer onboarding
Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points
Resolving customer issues
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required
Periodic health checks
Maintain and lead periodic check-ins with key customers to ensure they’re receiving the most value from the product/service; note the most commonly raised questions/issues during check-ins
Renewals
Drive and secure customer renewals through exceptional service interactions, ensuring the customer is consistently gaining value from the product/service
Contribute to identify and communicate commercial opportunities with a special focus on portfolio improvements
Service-related upselling and cross-selling
Actively look for ways in which additional products/services can grow the value of the customer’s account within the organization
Customer relationship management/account management
Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns in close exchange with Account Mangers. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response
Own the contact and foster their relationship with selected non-prioritized accounts, performing as account manager and discharging them from certain workload
Support Account Managers on their account visits with expert insights / training / showing new services and products
Internal client relationship management
Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project
Sell customer propositions
Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale
Quality, Legal & Compliance
Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
Qualifications, experience, know-how and skills critical for success
Required training and education:
Academic degree or equivalent diploma in relevant subject matter
Required professional experience (in years):
Minimum 5 years experience in Medical Industry in application support, technical operations and/or sales
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Apply via company website ( https://fmcna.com ) or