DHL
In this Cross Border Controller position
Understand & process Road Freight shipment requests and execute such request expertly.
To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
Register shipments on CW1 within the specified timeframes (1 hour) after receiving shipping instructions
Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices
Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration
Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained. Files need to be opened at inception of the transaction and invoice upon receipt of the POD. Or dispatch (as per customer SOP).
To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents)
To develop and maintain relationships with suppliers and customers.
To prepare specific customer reports whenever required.
Support the Head of Road Freight with negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
Receive and accept transport orders from customers.
Book shipment with transporter on time.
Follow up acquittals for RIT/RIB shipments.
Follow up PODs (proof of delivery) with transporters.
Arrange collection / packing of customer cargo.
Supply carrier with transport order instructions, CW1 reference No.
Send Pre-alerts to customer & destination offices and agents.
Invoice shipment based on estimate or rate agreements.
To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
To participate within the department with regards to industry or regulation changes.
The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime
Follow up Standard Operating Procedures (general or customer specific).
Now, here is what we need from you!
Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
CCO Certified on CW1.
Customer focused
Microsoft Office applications (Excel, PowerPoint & Word)
Capacity to work on Role 3 and Manage Sickfile Dashboard
Communication skills – written and spoken
Interpersonal skills
Negotiation skills
Planning, organizing & time management skills
Capacity to work under pressure
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