Operations Manager(Phinda Mountain Lodge) (ZN_OpsManager_Phinda)

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Website andBeyond

&Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions… read more, throughout Africa; which positively impact more than 9 million acres of wildlife land. Established in 1991, &Beyond takes exceptional care of its guests in order to make a difference; its commitment to sustainable responsible travel, conservation and community empowerment has been globally recognised with multiple awards over the years. We offer warm local hospitality and sublime natural luxury that combine with interpretive natural experiences led by highly-skilled guides and rangers. With a brand that is globally recognised and respected, &Beyond is a leader in conservation, sustainability and the delivery of extraordinary guest experiences. At &Beyond, warm local hospitality and sublime natural luxury combine with an interpretive natural experiences led by highly-skilled guides and rangers. Conservation wins Beginning with the company’s groundbreaking conservation achievements during the restocking of Phinda Private Game Reserve, &Beyond has continued to take part in a number of conservation successes. Its approach to the creation of this reserve, from the underlying conservation issues to its interaction with the community, would prove to be the foundation on which all &Beyond’s subsequent projects were to be built. Since then the company has embarked on a variety of pioneering conservation initiatives, both in Africa and beyond. Some of its most comprehensive conservation victories are described below. Gaur translocation in India &Beyond was at the forefront of the ground-breaking mass translocation of 19 gaur (Indian bison) at Bandhavgarh National Park in India, the first successful reversal of a local extinction by means of the mass translocation of wild animals in the country. A decade of leopard research The MunYaWana Leopard Project, a collaboration between &Beyond and Panthera, a USA-based philanthropic association focused on the conservation of the world’s 37 species of wild cats was conducted at &Beyond Phinda Private Game Reserve, resulting in regulations for sustainable leopard trophy hunting and a stricter system of permits for the control of problem animals. Mnemba Island Marine Conservation Area In 2005, &Beyond worked with the Zanzibar Department of Fisheries and members of local Zanzibari fishing communities to form the Mnemba Island Marine Conservation Area (MIMCA). Green turtle monitoring project Staff at &Beyond Mnemba Island are involved in a regional tagging programme that monitors the movements of the globally endangered green turtles. Ader’s duiker and suni Breeding projects for the rare Ader’s duiker and endangered suni are being run at &Beyond Mnemba Island, with the population of Ader’s duiker tripling in eight years and more than 250 suni relocated off the island. Rhinos Without Border In 2011 &Beyond embarked on the first ever private game reserve donation of rhino to another country, when we translocated six white rhino from &Beyond Phinda Private Game Reserve in South Africa to Botswana’s Okavango Delta. In partnership with Great Plains Conservation, the company is now preparing to translocate up to a further hundred rhino to the country in an initiative designed to help counter the scourge of poaching and preserve this African icon for future generations. 164 Katherine Street, Pin Mill Farm Block F Sandown, Johannesburg, 2010 South Africa

KEY OUTPUTS:

Meet and Greet all Guests
Cover all daily and weekly requirements of the Lodge Manager when on leave
Host agents, media and groups
Ensure guest delights happen daily
Host evenings as required by business levels
Weekly planning – training, guest requirement and staffing levels
Housekeeping-Room checks
Kitchen
Ensure that minimum standards as per BOPs are adhered to in all departments
Weekly visits to Rock Lodge
Departmental and finance meetings
Positive Health
Staff Welfare
Training
Stock take
Complete performance reviews for those staff reporting to you
Ensure the departments you are responsible for have their performance reviews completed on time
Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments
Ensure any overruns in time sheets in your departments are remedied with under-time
Budget lines:
Promote teamwork between departments

KNOWLEDGE REQUIRED:

At least 3 years relevant experience in a 5-star operation
Some form of managerial training
Company Knowledge (andBeyond and Wild Impact)
Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED:

Communication skills – with guests and fellow staff members
Lateral thinking ability
Initiative
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Leadership
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

Experience in the service industry especially in dealing with guests and staff
Previous camp or lodge manager experience
Previous experience in working with kids an advantage

Deadlinne:26th August,2025

Apply via company website ( http://www.andBeyond.com/ ) or

applybe.com

 

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