Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
The Senior Specialist – Operating Model Management will serve as the Center of Excellence for the management of the organisational operating model.
This role is critical in defining, operationalising, measuring, and optimising our operating model, ensuring alignment with our Enterprise Technology and Process Architecture competencies and supporting our organisational design and job architecture.
The individual will work collaboratively across various functions, including core business unit, Finance, HR, IT, and senior leadership, to ensure our capability landscape, interaction model, processes – via close collaboration with the process excellence capability, reporting, and governance structures are robust and enabling for execution excellence in the business.
Key Deliverables / Primary Functions
Define and maintain the organisational capability landscape, including the iterations of the enterprise interaction model, demonstrating how work flows across the enterprise.
Ensure alignment of the operating model to the customer journey maps, enterprise business process, job and technology architectures.
Develop and refine the organisational design supporting job architecture.
Collaborate with HR to integrate job architecture into the organisational structure.
Establish and maintain governance frameworks and reporting structures.
Work with stakeholders to define and operationalise the operating model.
Measure and report on the maturity of the operating model components.
Identify opportunities for optimisation and implement necessary changes to enhance efficiency and effectiveness.
Collaborate closely with the Process Excellence capability to ensure seamless integration of processes within the operating model.
Identify & manage tools and repositories for operating model artifacts.
Ensure these tools are effectively utilised across the organisation.
Set up and manage governance forums to oversee and manage components of the operating model.
Facilitate regular reviews and updates to ensure the operating model remains aligned with organisational goals.
Serve as the subject matter expert on the operating model within the organisation.
Provide guidance and support to various teams on operating model principles and leading practices.
Develop and deliver training programs to build operating model management competencies across the organisation.
Engage with senior leadership and other key stakeholders to ensure alignment and support for operating model initiatives.
Facilitate cross-functional collaboration to drive strategic objectives.
Communicate complex concepts and insights effectively to diverse audiences.
Core Functional Skills & Capabilities
Impactful Communication
Project Management
Design Thinking
Enterprise Technology Architecture
Business architecture methods (e.g. BIZBOK)
Core Behavioural Competencies
Job Match
Leading and supervising
Delivering Results & Meeting customer expectations
Adapting & Responding to change
Creating & Innovating
Analysing
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Science, Information Technology, Informatics or Business Management
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
7 years’ relevant experience in business architecture, operating model design, or a related field.
Experience in organizational design, job architecture, and process optimization.
Proficiency in business architecture frameworks and tools.
Strong project management skills with the ability to manage multiple priorities and deadlines.
Knowledge of enterprise technology architecture and its impact on business operations is a plus.
Or
9 years’ relevant experience of which at least 2 years on management level if in possession of a Grade 12 qualification.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement Internal and External to the business
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable
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