Website Technology Innovation Agency
The Technology Innovation Agency was created by an act of the South African parliament on 24 November 2008. TIA is an initiative of the Department of Science & Technology that came into existence through the promulgation of the Technology Innovation Agency Act No.26 of 2008.
The Business Process Manager will be responsible to conduct wide organisation assessment of business processes, identify business process bottleneck, red tapes and operational inefficiencies for internal and external customers. To implement business process optimisation, innovation and automation. Lead business change management processes. Engage business broadly on technology and automation needs based on Enterprise Architecture to inform the IT and BAKM Strategy.
Minimum Requirements
Minimum Qualifications
Bachelor’s Degree/Diploma in Computer Science, Business Analysis Certificate, BPM certificate, Change management certificate
Minimum Work Experience
Minimum Five (5) years in Business Analysis, Business Process design and Management, IT Project management and implementation, System Development Lifecycle, (SDLC), Change Management processes, Data analytics.
Proven experience with business process improvement methodologies, including Lean or Six Sigma (Green Belt or higher preferred).
Strong understanding of end-to-end business processes with a focus on identifying inefficiencies and driving operational excellence.
Demonstrated ability to lead or contribute to process optimization initiatives using data-driven decision-making.
Ideal Certifications
Certifications
Lean Six Sigma (Green/Black Belt)
Project Management (e.g., PMP, PRINCE2)
RPA Tools (e.g., UiPath, Blue Prism) Certification
Agile/Scrum Certification
Duties and Responsibilities
Internal Processes
Business Change Management
Document TIA business process Change Management Framework
Prepare accurate and detailed functional specifications for any new system changes and manage the process
Facilitate workshop sessions for adoption, embedding and compliance of business processes
End User training and awareness conducted according to changes implemented
Work with departmental heads and staff to ensure alignment and smooth adoption of new processes
Develop training materials and conduct workshops to ensure knowledge transfer
Champion a culture of continuous improvement and digital innovation
Customer Experience Management
Identified TIA business process inefficiencies
Leverage on digital transformation for operational efficiencies – System and technologies used to interface with customers
Customer intelligence reports– data analytics gathered from CRM and all communication channels used by TIA with its customers
Implemented management changes in processes where service enhancements are initiated
System Support Service
Ensure efficient and effective utilisation of various systems
Ensure relevant technology availability with IT based on business requirements
Ensure continuous review and implementation of continuous improvement and system(s) enhancement
Coordination and facilitation of systems training to end users
Prepare End user system training and training manuals accessed via the intranet
Project Management
Facilitate development of system related project milestone, deliverables, timeline, risk and resources
Manage, monitor and evaluate business process and system project implementation
Project Governance and compliance
Maintain and manage project risk related issues
Stakeholder Relationship
Business Process Management – Analysis, optimisation, innovation and automation
Develop and manage end-to-end processes designed to create value add for the customer
Develop and implement process optimisation/ improvement strategies
Identify business process bottleneck, process redundancy, handshakes and suggest process improvements
Design and manage organisation wide business process maps with clear integrations outlined for streamlined operations
Process business requirements into functional requirements and other specifications and user scenarios
Provide business processes audit and ISO 9001 surveillance for compliance
Financial Perspective
Business Analysis – Systems
Collect, analyse and describe business requirements of business systems.
Define system changes, specifications of integration, testing and customisation, including failure analysis and prioritization
Gathering and analysing systems utilisation to derive Return on Investment
Develop business case for automation, system enhancements and procurement of business systems required
Deadline:26th August,2025
go to method of application »
Apply via company website ( N / A ) or