Market Development Manager – Limpopo Market Activation Specialist – NW Business Analyst Senior Cost Accountant Senior Scrum Master Clinical Consultant x4 Call Centre Manager – Midrand Employee Engagement Specialist Investment Accounting Manager Human Capital Consultant Financial Planning And Advice- Johannesburg Human Capital Assistant Financial Adviser – Abaqulusi/Vryheid Investment Consultant – Cape Town Learning Designer

Role Purpose    

Build, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products and services.

Requirements    

Matric or equivalent
Business related qualification
3 – 5 years’ experience in a client engagement, sales or client service environment with proven knowledge of client engagement principles and practices
Exposure to the health insurance and/or insurance industry

Duties & Responsibilities    

Build and maintain good relationships with various stakeholders (e.g. clients, brokers, partners) so the business can maximise value from these relationships.
Understand stakeholders’ problems and challenges and identify ways the business could better address those needs
Interact with stakeholders to explain products and service offerings, address queries and strengthen their satisfaction with the business.
Assess level of client satisfaction with current products and services and make recommendations to address shortcomings.
Function as a trusted and loyal advisor regarding business challenges stakeholders are facing, by identifying competitive threats and recommending helpful strategies to help them realise their business goals.
Analyse all benefits, risks, and costs of proposed strategies to determine whether they are viable.
Provide information to internal teams to capitalise on opportunities to up-sell or cross-sell services and products, based on insight generated in stakeholder engagements and needs.
Provide excellent service in order to maintain a positive reputation for the business.
Resolve any escalated complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction.
Identify and report process and system failures and enhancements to improve stakeholder experience

Competencies    

Interacting with people
Establishing Rapport
Convincing people
Articulating information
Providing insights
Developing strategies
Managing tasks
Conveying self-confidence

Deadline:22nd August,2025

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