Website Hello Group
The Hello Group exists to create game-changing integrated consumer and business services for migrant and marginalised communities. Our services are co-created to be low cost, easily accessible and amazingly simple to use with technology at the very core. By constantly evolving for consumers and rese… read morellers we maintain market leadership and entrench the Hello Group within the fabric of our communities. We know we have succeeded when we are the dominant telecom, financial, business, travel, and media service provider within our target markets, very few people leave us for the competition and we get more new customers from referrals than from active selling. Hello. To a better future. Centurion Gate Office Park Centurion Pretoria, Gauteng 0157 South Africa
Description
Hello Group is seeking to appoint a dedicated Operations Manager for the motorcycle fleet department, to be responsible for overseeing the daily operations, performance, and maintenance of the motorcycle fleet, ensuring maximum vehicle uptime, operational efficiency, cost control, and compliance.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
Duties and Responsibilities
Fleet Operations & Logistics
Oversee the deployment, allocation, and rotation of the motorcycle fleet.
Monitor daily fleet availability, usage, and driver compliance.
Ensure optimal utilization of motorcycles to maximize revenue and efficiency.
Coordinate with dispatch and scheduling teams to meet operational targets.
Maintenance & Repairs
Implement preventative maintenance schedules to minimize breakdowns.
Liaise with service providers for repairs, servicing, and parts procurement.
Maintain detailed service and maintenance records for each motorcycle.
Monitor fuel, tyre, and spare parts usage to control costs.
Driver Management & Contracts
Monitor driver performance, conduct, and adherence to safety regulations.
Manage rental collections, arrears follow-ups, and dispute resolution.
Coordinate replacement bikes or loan units when motorcycles are in for repairs.
Asset Recovery & Security
Take responsibility for securing company assets when drivers default on payments.
Conduct or coordinate repossession of motorcycles when required, ensuring compliance with company procedures and legal requirements.
Manage and maintain all keys, tracking devices, and immobilisation systems.
Work closely with law enforcement or security providers when needed.
Implement measures to prevent theft, loss, or misuse of motorcycles.
Process Improvement
Review operational workflows to identify efficiency and cost-saving opportunities.
Implement technology solutions for key management, maintenance tracking, and performance monitoring.
Work closely with the telematics department to enhance in-house systems.
Minimum Requirements
Required Skills & Competencies
Strong operational and logistics management experience.
Security and asset recovery experience, including repossession procedures.
Excellent communication and leadership skills.
Strong problem-solving and decision-making ability.
Knowledge of fleet tracking systems, maintenance cycles, and cost control.
Negotiation skills for supplier, service, and driver agreements.
Proficient in MS Office and fleet management software.
Qualifications & Experience
Diploma/Degree in Operations Management, Logistics, or related field (preferred).
3–5 years’ experience in fleet operations or logistics (motorcycle fleet experience advantageous).
Proven security or repossession/recovery experience.
Experience managing a team in a fast-paced environment.
Valid driver’s license (motorcycle license an advantage).
Deadline:15th September,2025
Apply via company website ( http://hellogroup.co.za/ ) or
hellogroup.erecruit.co