Blue Label Telecoms
Job Purpose
We are seeking a proactive and analytical CIC Manager: Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement.
The role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service delivery.
Key Responsibilities
Customer & Account Management
Implement customer-centric processes and analyse CRM statistics.
Handle customer queries, reconciliations, and account investigations.
Manage product credits, invoices, statements, and credit note issuance.
Financial Operations
Daily investigations of unallocated receipts and unknown deposits.
Prepare credit limit calculations and manage temporary overdrafts.
Ensure compliance with company credit policies.
System & Configuration Management
Accurately capture customer data and apply correct pricing structures.
Configure and activate devices and products on various systems.
Manage installations, billing options, device swaps, and contracts.
Leadership & Collaboration
Lead and develop a high-performing team aligned with company values.
Foster a culture of accountability, innovation, and collaboration.
Engage with stakeholders and promote equal opportunity principles.
Financial Controls
Monitor compliance with internal controls and credit policy.
Continuously improve processes and mitigate operational risks.
Requirements
Competencies
Customer Focus and Accountability
Tech-Savvy with Strong Business Acumen
Decision Making and Problem Solving
Financial Analysis and Reporting
Effective Communication and Collaboration
Ability to Manage Complexity and Drive Innovation
Talent Development and Situational Adaptability
Education
Matric – Essential
Bachelor of Commerce in Accounting or Finance – Ideal
Experience
Minimum 3 years in a Financial Management role, with strong exposure to Customer Accounts, Financial Systems, and Team Leadership.
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