Website Smollan
Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist… read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by: – Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; – Engaging shoppers to create an experience that delivers on the client’s brand promise; and – Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.” 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa
Description
Join our mission to revolutionize backup power access in Johannesburg! As a Technical Field Sales supervisor, you’ll be the face of our innovative solar-powered battery rental service, educating customers and partners on our cutting-edge locker-style charging stations. The Field Operations Supervisor will technically supervise a team of 15–25 agents responsible for customer education, technical support, and site performance at battery charging stations. This role ensures smooth daily operations, supports agent development, handles escalated issues, and provides insights to improve service quality and operational efficiency. The supervisor plays a key role in maintaining high customer satisfaction and driving local growth initiatives.
Key Impact: You’ll directly enable thousands of South Africans to access reliable backup power while building trust in our revolutionary technology solution.
Key Responsibilities
Team Leadership & Performance Management
Supervise, coach, and support a team of 15–25 field agents across multiple locations
Monitor daily activities to ensure adherence to company standards and protocols
Conduct regular performance reviews and provide constructive feedback Identify training needs and coordinate ongoing development programs
Operational Oversight
Monitor site performance, customer satisfaction, and agent productivity Coordinate scheduling, shift coverage, and resource allocation Conduct site visits to assess service quality and operational efficiency Act as the first point of escalation for complex customer or technical issues Liaise with the technical operations manager and engineering teams to resolve persistent or high-impact problems
Ensure accurate logging and reporting of incidents and resolutions
Reporting & Communication
Compile and analyze data on customer interactions, technical issues, and site performance
Provide regular reports and insights to senior management
Communicate updates, changes, and initiatives clearly to the field team Sales & Growth Enablement
Support agents in identifying local business opportunities and customer insights Collaborate with the sales and marketing teams to implement local campaigns
Requirements
Education
Minimum: Diploma or equivalent tertiary qualification in Electrical or Electronic Engineering, with certifications in health and safety
Experience
Proven experience in field operations, customer service, or technical support (3+ years)
Prior supervisory or team lead experience preferred
Strong interpersonal and leadership skills
Excellent problem-solving and decision-making abilities
Comfortable with mobile apps and basic technical troubleshooting Organized, proactive, and adaptable in a fast-paced environment
Other Requirements
The manager will need a driving license and their own vehicle due to the daily travel needs between sites, with potential travel to Limpopo
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Apply via company website ( http://www.smollan.com ) or