Website SafetySA
We are a market leading provider of Testing, Inspection, Certification (TIC) and Training solutions to Africa and the Middle East, focused on food safety and workplace safety. Safety SA has its roots in the 2018 acquisition of the NOSA group by the Carlyle sub-Saharan Africa fund. At that time, … read morethe group was primarily focused on providing occupational health and safety solutions to its customers. Today, the group offers a comprehensive suite of TIC and Training safety solutions across food, water, and occupational health.
Key Responsibilities:
Deliver expert support for customer queries related to scientific testing services.
Resolve complaints promptly and professionally.
Assist sales teams and stakeholders with service-related inquiries.
Maintain up-to-date knowledge of testing services to effectively support clients.
Prepare quotations and manage customer records in the CRM system.
Collaborate with technical teams to stay informed on service offerings.
Respond to customer questions accurately and within set timeframes.
Build and maintain strong relationships with clients, suppliers, and internal staff.
Conduct follow-up calls to assess client needs and offer assistance.
Perform general administrative and ad hoc duties as required.
Manage reception area and welcome visitors professionally.
Requirements
Qualifications:
Diploma or Degree in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales.
Certification in customer service or CRM systems is advantageous.
Experience:
2–4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment.
Experience with CRM platforms and administrative support.
Exposure to sales support and front-office operations.
Apply via company website ( N / A ) or
safetysa.mcidirecthire.com