Website Hollard Insurance
All right, all right – let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal… read more to us. http://www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952/003004/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993/001405/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997/001696/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy – Flexible approach 22 Oxford Road, Parktown, Johannesburg
Job Purpose:
To lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.
Key Responsibilities:
Manage a cross-functional team across client service, admin, and indexing units
Allocate tasks and shift resources dynamically based on skillset, business volume, and priority
Implement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
Partner closely with both Admin and Client Service managers to align on daily and long-term goals
Monitor KPIs across all units; implement coaching plans and targeted interventions as needed
Ensure quality standards, service level agreements, and compliance metrics are consistently met
Support and track individual and team performance through regular audits and reviews
Drive end-to-end optimization of admin, client service, and indexing workflows
Identify opportunities to cross-skill staff for greater flexibility and coverage
Lead continuous improvement initiatives and collaborate on change management projects
Build a high-performance, agile, and adaptable team culture
Lead daily huddles, training sessions, and development planning
Manage workforce engagement and retention through structured leadership and support
Deliver consistent workforce reporting to Admin and Client Service managers
Identify and escalate operational or financial risks in workflow and task assignments
Required Knowledge and Experience
Strong understanding of client servicing, admin processing
Ability to manage cross-functional teams and flex resources based on need
Leadership experience in the long-term insurance industry
Experience in the role/ Similar role
Educational Requirements
Matric
Post matric studies/qualification an advantage
RE5
Deadline:21st August,2025
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