Ivanhoe Mines
Duties and Responsibilities:
System Management:
Main point of Contact for all 3rd Parties LSP’s and training of the Wire application
Management and Allocation of User Profiles,
Permissions and access rights, including the Database thereof.
Act as a point of contact for any Software related issues
Provide technical support to users and troubleshooting problems.
Support the setup and configuration of WIRE modules for new clients or locations
Monitor System Performance:
Monitor system health and data flow across WIRE interfaces
Identify and resolve data discrepancies affecting truck verification, sampling, weighing, or dispatch operations
Coordinate with IT/System Vendors for maintenance, updates, and new feature deployments
Reconcile real-time data syncing between WIRE and external systems where applicable
Provide on-site and remote technical support to ensure system uptime and functionality during operations
Training and Stakeholder Support:
Suggest and implement improvements in administrative workflows.
Train users on correct data entry, system workflows and reporting modules
Serve as the main point of contact for third-party logistics partners regarding WIRE usage
Support communication between site supervisors, logistics teams, and system developers
Reporting and Data Analysis:
Prepare daily, weekly and monthly performance reports (e.g., throughput, discrepancies, downtime, cost analysis)
Track system utilization, user activity logs, and report generation timelines.
Support month-end reporting including demurrage calculations, aligning to each LSP’s contractual Terms
Prepare various reports on logistics performance, logistic costs, including the monthly spend and delivery timelines
Prepare ad-hoc reports and data analysis as required by senior management
General Administrative Duties:
Suggest and implement improvements in administrative workflows.
Concluding of each months Demurrage Calculations, aligning to each LSP’s contractual Terms
Prepare various reports on logistics performance, Logistic Costs, including the Monthly Spend and delivery timelines.
Experience required:
Minimum Qualification – Diploma or Degree in Information Systems, Logistics, Business Administration, or related field.
4-5 years’ experience in system support or logistics administration.
Prior experience with WMS, TMS, or platforms like WIRE is an advantage
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