Website Excellerate JHI
At Excellerate JHI, we offer comprehensive guidance and support to property owners and occupiers, covering every aspect of their property strategies. From development to buying, selling, leasing, valuing, and asset management, our dedicated professionals are there to provide expert advice every step… read more of the way. With a collective experience of over 100 years in the local and global property services market, Excellerate JHI guarantees that our clients achieve meaningful outcomes through our wide range of services. Our property professionals, optimize client assets by blending their in-depth knowledge of local markets with specialised expertise, premier tools, and abundant resources. What sets Excellerate JHI apart is our commitment to service excellence, innovation, and tailor-made solutions. Our dynamic culture has propelled us to become a market leader and a trusted name in commercial property services. By joining our team, you will have the opportunity to work with like-minded professionals who strive for excellence, embrace innovation, and deliver exceptional solutions to our esteemed clients. Embark on a rewarding career journey with Excellerate JHI, where your talent will be nurtured and your potential unleashed. Take the first step today by exploring our available positions and join us in shaping the future of real estate services.
About the role
We are seeking an Operations Manager to oversee a cluster of buildings within our client portfolio. The ideal candidate will possess strong leadership skills, excellent organisational abilities, and a proven track record in property management operations. This role requires effective communication with tenants,mechanical, maintenance, tenant installations, preparation and management of an annual budget, inspections, management of Service Providers and Contractors, day to day activities within the Centre/Property, dealing with customers/shoppers/tenants to the Centre and Property, and overall understanding of how all these aspects fit into each other in order for a Centre/Property to be managed successfully
What you will bring
Inherent requirements for the position (non-negotiable)
Minimum Grade 12 qualification
Between 3 – 5 years of relevant experience in Facilities or Operations Management
Electrical, mechanical, or construction background, as well as technical skills
Experience in overseeing daily operations and coordinating team efforts.
Additional demonstrable requirements:
Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP and MDA.
Awareness and implementation of quality standards.
Basic contract management abilities.
Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
Working knowledge and understanding of lease conditions.
Administration principles and reporting expertise.
Understanding of cost budgeting and control.
Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
Excellent communication skills (verbal and written)
Proficiency in basic numeracy skills
What you will be doing
In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:
Check registers of cleaning & security on daily basis – sign off and report in writing immediately if not complying
Check and sign off OB Book on a daily basis
Daily walk-around inspection in morning and before leaving at night
Daily inspection of the all the service passages – suggest a formal format – to be done by Site supervisor and signed off by Operations Manager
Generate purchase orders, once Approval Form has been approved
Keep all signed off Approval Forms – very important for auditing purposes
Sign off GRN once work has been completed
Do regular inspections to tenants storage areas to ensure that stacking levels are in order – inspection to form part of reporting in operations manager’ report for management pack
Manage expenses as per the approved budget – no deviations unless approved
Ensure that all contractors that work on site have signed in at the Security Control room
Generator Test
Sprinkler Pump Test
Panic Button Test
Fire Panel Test
Comprehensive list of all contractors used + emergency numbers
Work according to the emergency plan
Manage and ensure that updates of CCTV footage are done if and when a
Obtain 1st Aid training
Manage budget expenses vs. actual expenses – determine and plan items per month as per the approved budget
Manage proposed projects per annum as per the approved budget
Ensure all contractors on site adhere to OSH ACT Regulations when working in the common areas
Manage Tenant Installations in terms of OSH ACT Regulations even if tenant is conducting the Tenant installation
Arrange for Gutter inspections
Emergency Evacuation Simulation
Take on and take back inspections if and when required
Assist with tender information when required
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