Website Hollywoodbets
Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a la… read morerge variety of events and markets to bet on, with expert betting support both online and in store. We offer local and international horse racing betting, an extensive range of sports betting from soccer to American Sports as well as our fantastic Lucky Numbers international lottery offering. Betting is offered 365 days a year. We are also proud to provide live betting with our Live In-Play and Betgames Africa options. After opening our first branch in Durban in the year 1999 we took the leap and joined the online community with the launch of our website www.hollywoodbets.net in 2006. Our mobisite www.hollywoodbets.mobi was created soon after that in 2009 as the business expanded. Hollywoodbets now has over 80 branches spread across six of South Africa’s provinces as well as one branch in Mozambique. Additionally, we provide our customers with a variety of betting platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature phone application. Our values include service excellence, commitment to achieving our objectives, ubuntu, integrity, innovation, enthusiasm and accountability, and they underpin everything we do. For that reason we believe in investing in our team, and we’ve seen many people rise through the ranks. Hollywoodbets strongly believes in investing in the communities that we operate in, and we support charitable organisations and grassroots sports teams around SA on an annual basis. For more on the Hollywoodbets My Community Programme please visit our dedicated sites http://csi.hollywoodbets.net/ and http://sponsor.hollywoodbets.net/.
Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for 2 x Customer Service Consultants (Deposits) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
1-year Contact Centre Experience.
A Bonus to have:
Degree/Diploma in related field.
Experience in finance/related field.
What You’ll do for the Brand:
Allocate deposits to customer accounts accurately using the designated platform.
Unaccounted transactions are attended to daily.
Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
Resolve customer queries timeously.
Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
Quality Assurance targets to be achieved and interventions to be implemented to increase quality
where there are shortfalls.
Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring to the Team:
Customer Service Excellence.
Keen sense of attention to detail.
Exceptional administration experience.
MS Office and Excel experience.
Knowledge of betting types and platforms.
Apply via company website ( N / A ) or
iagjme.fa.ocs.oraclecloud.com