Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the
handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby).
Key Deliverables / Primary Functions
Monitor multi-client servers using Monitoring systems
Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
Troubleshoot and resolve system issues with servers via remote tools and on-site.
Install, configure, test, and maintain OS application software and system management tools.
Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
Escalate and monitor calls 24/7.
Resolve and assign calls to the correct competencies on multiple ticket logging systems.
Core Functional Skills & Capabilities
Problem solving
Data Management
Cybersecurity Tools & Solutions
Hardware Troubleshooting
Customer Focus
Core Behavioural Competencies
Job Match
Analysing
Applying expertise & Technology
Deciding & Initiating Action
Delivering Results & Meeting customer expectations
Planning & Organising
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
Experience
A minimum of 2 years’ experience in Backup, end point security & support is required.
Certifications
MCP
MS Certified Solutions Associate MCSA
MS System Administrator (MCSA)
MS Certified Solutions Expert MCSE
MS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012
CompTIA Security+ Certification
CompTIA A +
MVISION Endpoint Essentials Exam (Technical)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control : 0
Level of Engagement : Internal Stakeholders; external clients
Special Requirements / Employment Condition
Primarily based in Secunda but will need to travel to outlying areas possibly with own transport
Valid Drivers license
Candidate will be required to undergo a site based medical
Workplace / Physical Requirements
Client Roaming
Billable
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Apply via company website ( http://www.bcx.co.za ) or