Website Mancosa
MANCOSA is a registered, private tertiary institute committed to the provision of affordable, accessible, and accredited management programmes – both undergraduate and postgraduate qualifications – throughout Africa and the globe. A proud member of the Honoris United Universities network, the fir… read morest and largest pan-African private higher education network, committed to transforming lives through relevant education for lifetime success.
Job Description
Overview:
This is a key role combining training delivery, technical support, customer service, and business development. If you’re passionate about technology, customer engagement, and enjoy a varied role with room to grow.
Main Duties and Responsibilities:
Planning and Training:
Manage and update the shared training calendar in outlook
Report to area managers any findings whilst training
Allocate dates to specific areas: communicate with area managers
Provide regular reports on activities, customer feedback, and market trends.
Assist in planning training schedules, installation timelines, and customer follow-ups.
On the Job & Classroom training
Proceed with training as per the training calendar
Conduct training on time
Conduct kitchen, laundry and housekeeping training
New Business Development:
Identify new business opportunities and contribute to generating sales leads.
Represent the company at trade shows, customer meetings, and networking events.
Sales & Customer Liaison:
Build and maintain strong relationships with customers.
Perform demonstrations when required
Update customers on new products.
Provide designed solutions based on client needs.
Act as a trusted advisor to customers before, during, and after implementation.
Service & Technical Support:
Troubleshoot and resolve technical issues effectively.
Deliver high-quality post-sales technical support, both remotely and onsite.
Installations:
Carry out installation and commissioning of products at customer sites.
Ensure all work is completed to a high standard and within specified timeframes.
Product Knowledge:
Maintain a deep understanding of all company products and services.
Provide expert training and demonstrations for customers and internal staff.
Internal Relationship Building:
Collaborate across departments to ensure smooth project delivery.
Provide technical insight to support sales, product development, and operations teams.
Ad-hoc Duties:
Support the wider team with additional tasks as needed.
Participate in internal projects and contribute to continuous improvement efforts.
Ideal Candidate Profile:
Excellent communication and interpersonal skills.
Technically skilled with hands-on installation and service experience.
Comfortable presenting to groups and training others.
Strong planning, time management, and organizational skills.
Customer-focused with a proactive attitude.
REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:
Qualification: Minimum Matric (Grade 12), or Relevant tertiary qualification advantageous
Experience: 2 Years relevant experience
Skills: Problem solving skills, attention to detail and high level of accuracy.
Requirement: Applicants Must have a reliable vehicle and driver’s license
Closing Date 05 September 2025
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