Discovery Limited
Key Purpose
To supervise team/s effectively, using standard processes to ensure the smooth and efficient running of the department.
Responsibilities and Objectives of this role
The main purpose of this role is to manage the administration of all Discovery Invest products applicable to legal transfers i.e. Normal Transfers (Withdrawal and Retirement), Section 14 transfers, Section 50 transfers and Unit transfers.
Key Responsibilities
Managing the Administration Team that is responsible for the processing of Section 14 & Section 50 transfers (Directive 135) and Normal transfers (Withdrawal and Retirement)
Liaising with Compliance and Legal aid to make amendments to all documentation as Legislation requires.
Handling of escalations/queries relating to Section 14 & Section 50 transfers and Normal transfers (Withdrawal and Retirement).
Relationship building with our intermediaries and internal and external colleagues /clients
Plan team resourcing
Monitoring team performance and activities
Ensure coaching and necessary training is provided to all staff.
Regular feedback to sub-ordinates, as a minimum apply the documented performance management practice used by Discovery.
Achieve targets agreed to between line manager and yourself, by using the resource allocated to you.
Addressing staff performance and consequence management.
Staff development, coaching and training
Coordinate team meetings
Ensure continual communication between management and the team.
Ensure adherence to processes and procedures
Make recommendations to enhance processes and system functions
Ensure standard operating procedures are up to date and adhered to by all staff.
Lead internal and external audits
Required Competencies
Quality Orientation/Attention To Detail
Planning and Organizing/ Work Management
Customer service orientation
Coping and dealing with Pressure
Good communication skills
Relationship building skills
Results orientated
Assertiveness
Positive attitude
Commitment
Time management skills
Analysing data, root causes and problem solving
Education
Preferred Qualifications:
Matric
A minimum of 3-6 years’ working experience in a Senior Administrative role within a LISP industry
Extensive LISP administration and process knowledge in legal transfers i.e Section 14, Section 50 and Normal transfers.
Knowledge and understanding of Long-Term Insurance Legislation, Penson Fund Act and Retirement Products.
Knowledge and working experience in Discovery with relevant product knowledge as well as inter-departmental knowledge, knowing how the business fits together.
Experience using the following systems is an added advantage:
Paradigm
Compass
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