Website Hyundai Automotive South Africa
About Hyundai Automotive South Africa in partnership with Motus Corporation will ensure that the needs of all our customers are met and that the highest level of service is provided. Hyundai SA will ensure that every aspect of the motor ownership experience is in place; from the purchase, to servic… read moreing and parts availability. Many of the Dealerships in the Hyundai network have a long and well respected history in the motor trade and the dedication and expertise that have brought them to these positions will undoubtedly form the foundation for customer care in the future. Since inception, Hyundai SA has established a network of over 110 dealerships in Southern Africa, including Namibia and Botswana. Hyundai has a wide range of products and have a particularly good name for maintaining high customer service standards. Hyundai was founded in 1946 in Seoul, Korea. The name ‘Hyundai’ literally means ‘Modern era’, and from the very start the company quickly adopted a passion for progress which has been our hallmark ever since. In less than 50 years, the Hyundai group has become a world leader in building everything from ships to microchips, including consumer electronics, oil rigs and massive infrastructure projects. We even have our own steel blast furnace to process raw materials, many of which come from Australia, which provides enhanced quality control over our products.
Job Description
Hyundai Automotive South Africa Pty Ltd is looking for a Warranty Analyst at Hyundai Head Office. The Warranty analyst will be responsible for providing an effective warranty claims analysis and validation service, advice, and support in order to ensure business and dealer operational compliance with specific rules and policies.
Specific Role Responsibilities
Duties & Responsibilities:
Accurately and timeously analyse, evaluate and validate warranty claims according to policy
guidelines, ensuring compliance and to prevent financial losses.
Adhere to standard operating procedures (SOPs) within the area of accountability.
Adhere to the standard operating procedures and guidelines within the area of accountability.
Contribute to the development of standard operating procedures and guidelines within the area of accountability.
Coordinate first approval rates of denied and/or rejected claims sent to Manager.
Deliver work activities in a professional manner consistent with company values.
Escalate unresolved issues to management and process owners.
Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
Identify and develop solutions to improve operational service and quality.
Report on transactional and process activities to enable timely and effective decision making.
Qualifications & Experience:
At least 3 to 5 years of experience in a similar environment.
A Red Seal certification will advantageous.
Skills and Personal Attributes
Computer literate
Good organizational skills
Strong technical skills
Good written and verbal communication skills
Presentation skills
Ability to be Pro-active and take initiative
Ability to work in a Team
Knowledgeable in customer service
System Thinking
Deadline:1st September,2025
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