Website Concentrix
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 … read morecountries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
Job Description
Experience the power of a game-changing career
Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
Required experience
Minimum 6-12 months of contact centre experience working in a customer service role
Required qualifications
Concentrix is a great match if you have:
Matric
Clear criminal and credit record
English Proficiency, both written and spoken
High willingness to help customers, self-motivated, self-starting and self-assured
Good multitasking skills and the ability to work in a fast-paced environment
Excellent knowledge of effective customer service processes
Understanding of the Call Centre industry
Computer literacy – ability to speedily navigate multiple systems effectively
Attention to Detail
Availability to work shifts in a 24/7 environment
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Monthly Basic salary of R6500
Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
Subsidized transport
Provident/Pension Fund
Fantastic Employee Assistance Programme (EAP)
What you will do in this role:
Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
Accountable to close the customer query and ensuring a resolution or feedback
Check to ensure that appropriate changes were made to resolve customers’ concerns
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Promotes client products, services and solutions at all times
Resolve customer queries related to:
Payment queries
Incorrect orders
Missing transactions
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