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Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to e… read moreach patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims for improving patient access to medical innovations by working with all relevant stakeholders. Twenty-nine medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology; Life Sciences Industry eight years in a row by the Dow Jones Sustainability Indices (DJSI). The Roche Group, headquartered in Basel, Switzerland, is active in over 100 countries and in 2016 employed more than 94,000 people worldwide. In 2016, Roche invested CHF 9.9 billion in R&D and posted sales of CHF 50.6 billion. Genentech, in the United States, is a wholly owned member of the Roche Group. Roche is the majority shareholder in Chugai Pharmaceutical, Japan. Roche Products (Pty) Ltd – South Africa Diagnostics Division PO Box 1927 9 Will Scarlet Road, Ferndale 2125 Randburg
The Opportunity
Roche Diagnostics in KZN is seeking a Senior Application Specialist who will be responsible for meeting market demand, managing working capital components of inventory and reducing supply risks, leading the team to deliver stretch targets and continuously improving processes to achieve company growth targets.
Among other duties, the role will entail:
Business Accountabilities
Assist Key and Account Managers in the execution of the account strategy & business objectives.
Identify new opportunities to further grow our business.
Ensure Roche remains in a strong position as incumbent supplier with the aim to extend contracts.
Identify gaps in customer & Roche business processes (such as supply of goods; correction of instrument breakdowns) and seek to solicit remedies from internal and external stakeholders
Technical Accountabilities
Adherence to Client Service Level agreement deliverables & ensuring commitments are met by internal & external stakeholders.
Maintain high level of customer engagement with regular updates and feedback. Identify gaps & suggest possible interventions.
Providing first-line trouble-shooting on applications issues & maintaining logs in Clarify.
Faciliate efffective instrument maintenance by ensuring customer-accountability where required (eg. daily maintainance; logging calls through Roche UK Call Centre) & Roche where required (preventative maintenance and breakdowns).
Provide cross-team technical assistance and support as and when required.
Lead more complex diagnostic technical challenges with full engagement with customers to achieve customer SLA requirements .
Plan and facilitate Applications customer workshops, training, and improvement in quality control measures.
Ensure effective and timely communication of Product Notifications.
Process Accountabilities
Conduct workflow analysis and efficiency interpretation of the lab, identify gaps and areas for improvement. Facilitate improvement with internal stakeholders and Roche.
Ensure adherence to relevant instrument’s manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
Ensure efficient communication between the customer and Roche.
Address any challenges within scope of authority; accountability and customer relations.
Carry out continuous improvements on processes / systems / operations.
Coaching Accountabilities
Identify super-users in the laboratory and together with Lab Management (under their lead) identify possible further training & development opportunities.
Actively collaborate with colleagues & the laboratory by sharing technical insights and experience on instruments where expertise has been gained.
Train and support lab technologists
You, as an ideal candidate, will have the following skills, experience and education:
Required Qualification: ND in the Medical Sciences (NQF 6). A Medical Sciences Degree or BTech would be preferred.
At least 4 years experience in laboratory practices in Chemistry/Immunology or Haematology or Coagulation or Serology or Hospital point of care.
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Apply via company website ( http://www.roche.com ) or