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Job Description

As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns—resolving queries quickly and professionally.

Responsibilities

Listen to customers’ questions and concerns and provide workable solutions.
Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
Review customer mobile accounts and make changes, if necessary.
Investigate and resolve account complaints and product issues.
Deliver friendly, consistent, and high-quality service.
Meet monthly targets.
Follow company policies, procedures, and service standards.
Collaborate respectfully with team members and other departments.

Qualifications
Requirements: 

Matric certificate
Working knowledge of Microsoft Office
1 year’s experience as a Customer Service Representative in a Telco environment. 
Strong verbal and written communication and problem-solving skills
Familiarity with WhatsApp for Business and webchat platforms
Basic understanding of retail and Telco account servicing

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