Website Broll
Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build … read morea high-performance, respectful and dynamic culture that enables professional real estate services, driven through trusted internal and external relationships.
Job Description
POSITION PURPOSE
Evaluates and improves internal company and external client processes to increase efficiency, productivity, and profitability by identifying bottlenecks, streamlining workflows, and implementing strategic enhancements.
Engage with clients to establish and draft business requirements, draft business specifications for the development team to utilize in development of system enhancements.
Engage with development team if developed end product does not match original business specification, or if additional enhancements / changes are required.
Build business intelligence related reporting. Present, showcase and train staff and clients on these reporting products and technologies.
Assist with the review of existing business requirements and specifications as well as subsequent testing of the development to ensure the development matches the original requirements.
Ensure all requests and tasks are logged and tracked on the Broll Tech support and software development service centre management systems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for business analysis
Collecting and evaluating business requirements
Translate client needs into functional requirements and user stories.
Drafting business specifications from requirements
Working alongside teams within the business or the management team to ensure the business specification meets their needs
Ensuring the developed solution meets the original business specification
Keeping the client or business unit informed
Assumes responsibility for understanding and building reporting solutions
Liaising with the development team to create and collate the required datasets
Building reporting solutions based on the underlying data for end users and clients
Ensuring reporting solutions meet the business specification and requirements
Ensure data integrity is maintained
Ensure all source code, formulas and templates are secured and stored in the appropriate repository
Develop reporting standards for templates
Assumes responsibility for presenting and training where necessary
Hosting training workshops
Building training material
Upskilling the team or clients as required
Assumes the responsibility for business process management
Map, document and analyze existing internal and external client business and system processes.
Continually review implemented processes and recommend solutions or improvements to enhance customer and user experience.
Ensure all process documents remain updated with latest system enhancements.
Collaborate with clients to capture and analyze their processes and requirements.
Design and recommend process improvements leveraging our b# solutions.
Prepare client documentation including process flows and user guides.
Assist with system implementations and enhancements as required
Gather, validate and analyze client-related data to provide actionable insights.
Conduct benchmarking to measure efficiency and effectiveness of processes and systems.
PERFORMANCE MEASUREMENTS
Business Analysis
Developing and Designing Reporting Solutions
Training
Customer Engagement
Business Process Management
Balanced Scorecard
EDUCATION/CERTIFICATION:
Bachelor Degree in Finance/Business Administration/Information Technology or equivalent experience
REQUIRED KNOWLEDGE:
Detailed knowledge of the property industry
Knowledge of database administration/management
EXPERIENCE REQUIRED:
At least 5 years of property and analysis experience essential
Experience working with senior decision makers
Experience in data models and reporting packages
SKILLS/ABILITIES:
Strong verbal and written communication skills
Strong interpersonal skills
Proven analytical background
Advanced Excel skills
Strong technology skills
Strong analytical skills and inclination for problem-solving
Ability to analyse large datasets
Ability to write comprehensive reports
Attention to detail
Closing Date 01 September 2025
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