Website Vodafone Global Enterprise
Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies. Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailor… read moreed to the needs of global corporations – enabling them to focus on their core business With over a billion people spread across over 50 countries, Africa is developing at an unprecedented rate, The GDP of the continent is expected to hit $2.6 trillion by the year 2020. This expansion is matched by the growth in mobile subscribers. These have increased by some 20% each year over the past six years, with over 75% penetration and more than a billion subscribers expected by the end of 2016. Many global businesses are now firmly established across the continent and are taking advantage of the many opportunities for expansion. By helping businesses manage the complex business challenges that exist in Africa, we are helping to transform the way the region’s businesses participate in today’s fast-moving global economy. midrand south africa
Role Purpose/Business Unit:
To provide support, negotiate agreements, compile reports, maintain relationships, manage accounts, and problem resolution, to function as a specialised one-stop shop philosophy to our customers.
Your responsibilities will include:
Receive and analyse requests for support, determine the most appropriate solution and implement accordingly
Negotiate deals with customers in accordance with policies and procedures within allocated timeframes
Compile monthly reports on:
Tariff Optimisation
Upgrades,
Churn
Problem solutions
Monitor the performance of all relevant parties to ensure that agreements are honoured
Maintain all strategic targets
Retentions (upgrades, cancellations)
Call centre Service levels
Customer Delight Index + NPAS (Net Promoter Score)
Manage all customer specific bespoke SLA’s and ensure adherence
Perform end to end support for these accounts
Conform to ITIL Service Management Standards
Built one on one relationships with the customer administrators supported
Close the loop on all customer specific support requests
The ideal candidate for this role will have:
Matric is essential
Relevant Certificate / Diploma is essential
2-5 years in the Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential
Knowledge of Data Applications
6 months support account management experience is an advantage
OR
Matric is essential
3-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential
Knowledge of Data Applications
6 months support account management experience is an advantage
Job Related Skills:
Verbal and written business skills
Analytical
Interpersonal
Decision making
Business report writing
Communication
Networking
Time Management
Planning
Administrative and organisational skills
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications:02 September 2025.
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Apply via company website ( http://www.vodafone.com ) or