Website ER24
Who we are ER24 Emergency Medical Services is the premier private emergency medical care provider in South Africa that has been providing a range of quality emergency response and pre-hospital care services since 2000. We operate from 49 bases throughout South Africa to provide realhelprealfast. Bac… read moreked by a strong footprint in all major metropolitan areas and towns, we offer extensive support to private and public hospitals throughout the country. We provide a range of international services. Our local and international aeromedical evacuation service provides clinical excellence and cost containment, meeting the needs of our clients. In 1999 our shareholder, Mediclinic International, expanded its operations strategy to establish ER24, an emergency medical services company. As a wholly-owned subsidiary of Mediclinic International, part of the Remgro Group of companies, the group operates 49 private hospitals and 2 day clinics throughout South Africa and 3 hospitals in Namibia with more than 7 900 beds in total, which extends ER24’s footprint globally. Mediclinic International currently has three operating divisions – Mediclinic Southern Africa which operates 52 private hospitals and 2 day clinics in South Africa and Namibia; Hirslanden which operates 16 private hospitals and 4 clinics in Switzerland and Mediclinic Middle East which operates 5 private hospitals and 38 clinics in the United Arab Emirates. The group also holds a minority interest of 29.9% in Spire Healthcare Group plc, a leading private hospital group in the United Kingdom and also listed on the LSE. 25 du Toit Street Stellenbosch, Western Cape
MAIN PURPOSE OF JOB
The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey.
They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge.
They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.
KEY RESPONSIBILITY AREAS
To optimise the patient experience by coordinating various care plans for several patients at once
Reporting, analysis and feedback
To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
Personal effectiveness
REQUIRED EDUCATION
ESSENTIAL EDUCATION
Degree / Diploma leading to qualification as a Professional or General Nurse
Diploma / Degree in relevant healthcare field
DESIRED EDUCATION
Post-graduate degree in clinical or healthcare management will be an advantage
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination role
DESIRED EXPERIENCE
Virtual care and/or home healthcare experience and chronic disease management would be an advantage
REQUIRED JOB SKILLS AND KNOWLEDGE
Organisational skills
Attention to Detail
Knowledge of all relevant policies and procedures
Working knowledge of the local and international healthcare market
Computer literacy (MS Office)
Excellent communication, feedback, and follow-up skills (English written and verbal skills).
Quality management principles
Well-developed customer service skills
Virtual Healthcare and Telemedicine
Medical terminology
Business acumen and commercial insight
Closing date: 05/09/2025
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Apply via company website ( https://er24.co.za/ ) or