Website BCE Foodservice Equipment
BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products…. read more BCE has built on its reputation as Southern Africa’s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.
Key duties and responsibilities (including but not limited to):
Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
Develop positive relationships with customers and provide professional Customer Service and Support.
Foster relationships with internal colleagues and relevant business departments.
Use initiative and be proactive in resolving customer queries promptly.
Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
Requirements, skills and attributes:
Grade 12/Matric equivalent
Qualification in Sales – distinct advantage
Previous experience in a customer service department and/or a call centre (distinct advantage)
Excellent communication skills (both verbal and written)
Excellent command of the English language
Data capture accuracy & attention to detail
Ability to manage customer’s expectations
Customer focused – ability to excel in the provision of service
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Time management skills and self-starter
Product application knowledge of catering equipment an advantage
PC literate (SAP, Microsoft Office packages including outlook)
Excellent listening skills
Problem solving ability
Team player
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