Website Givaudan
Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relent… read moreless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that 'engage your senses’. The Company achieved sales of CHF 4.7 billion in 2016. Headquartered in Switzerland with local presence in over 98 locations, the Company has more than 10,400 employees worldwide. Givaudan South Africa (Pty) Ltd 9-11 Brunel Road Tulisa Park Johannesburg 2197 South Africa
We are looking for a ‘Customer Care Manager’ to be an excellent partner for our growing Taste & Wellbeing Operations across Southern & East Africa, West & Central Africa. You will lead all the Taste & Wellbeing Order management activities while ensuring excellent performance and quality standards for Givaudan and our customers.
This individual contributor role reports to the Head of Transport & Customer Care SAMEA and offers excellent personal and professional development opportunities. The role is to be based in our operations/manufacturing site in Johannesburg (South Africa).
Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs!
In this exciting role, you will be responsible for –
Excellence in execution:
Lead the implementation and the delivery of improvement actions and programs already identified in the Customer Care roadmap: 1) to improve the service levels for on-time deliveries and reduction of complaints
Achieve standardisation and harmonisation of organisation and processes (lean & best practices).
Increase the automation of processes.
Work in a structured way (root cause analyses, PDCA) with main to improve performance and customer service levels.
Monitor Weekly Measurements and analyse monthly Goals related.
Conduct weekly and monthly reviews with Operations and Commercial Team.
Manage escalations from customers/sales.
Support local customer care operations and implement global guidelines
Support with complex issue resolutions, complaints and prioritisation issues to attain customer experience.
Promote organisation optimisation for improved efficiency and reduce costs
Work in close colaboration with Supply Chain, Sales, Trade Affairs and other departments to ensure improved service levels to customers
Develop Customer Care Representatives
You?
Are you someone who wants to shape your own world? Who excels being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us – and influence your world!
Your professional profile includes:
A Diploma or Masters in Supply Chain Management, Operations Management or a related discipline. Additional certifications in Six Sigma/Lean Green Belt certificate will be advantageous.
8+ years of relevant and progressive work experience in supply chain management with a background in supply Chain or customer care in sub regional work environments.
Knowledge of transportation, customs and trade affairs needs and trends in Africa.
Experience with incoterms and shipping terminologies.
Excellent project management and change management skills.
Comfortable in working and collaborating with diverse teams and cultures.
Excellent oral and written proficiency in the English language. Knowledge of additional languages will be advantageous but not mandatory.
Your benefits –
Excellent opportunities for progressive learning and development
A creative team environment that will inspire you
Attractive compensation package with benefits
Pension contribution
Health Insurance
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Apply via company website ( http://www.givaudan.com ) or