Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
What will you be doing?
As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
Aim to deal with customers’ queries or issues there and then.
Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
You’ll work on a rotational shift pattern from Monday to Sunday
Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
The experience and skills you need
Grade 12 or a relevant equivalent qualification
A solid background with a minimum 1 year in targeted sales through service.
A goal orientated mindset and a love for hitting targets.
Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
A team player committed to creating an excellent customer experience.
You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.
Deadline:19th September,2025
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