Website Bayport Financial Services
Since 2002, we have provided primarily government-employed men and women with credit and access to financial services. In nine developing economies across Africa and Latin America, we offer our customers speed, value, convenience and financial solutions they can trust. Bayport customers use our f… read moreinancial solutions for a variety of reasons: from farming and beekeeping, to education and family emergencies. “At-source” lending is the most cost effective way for customers to qualify for larger loans, enabling them to make substantial investments, such as buying a plot of land, starting a business or educating their children. Borrowing for the right reasons and maintaining a good credit record enable our customers to access higher loan amounts over longer terms, making monthly repayments more affordable.
Description
Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person.
The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences.
Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.
EDUCATION
MINIMUM QUALIFICATIONS
National Certificate – Generic: Customer Management NQF Level 5 or,
Relevant NQF Level 5 or higher related qualification
EXPERIENCE AND KNOWLEDGE
MINIMUM REQUIREMENTS
Experience in working with inbound and outbound calls, customer retention, and collections experience preferred.
Clear and effective communication, both written and verbal
Computer savvy, including competency with the Microsoft Office application suite(Especially Outlook, Excel, and Word)
Strong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia.
INDUSTRY EXPERIENCE
General knowledge of administrative tasks/issues pertaining to client services
Apply via company website ( N / A ) or
bayportsa.mcidirecthire.com