Website Tracker Connect (Pty) Ltd
Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the… read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data – how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a plan Darrenwood, Gauteng
Introduction
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with internal / external clients, branches, consultants, as well as fitment departments
Capture, maintain and update customer and vehicle details
Communicate with the Cancellation department when receiving cancellation request from the clients
General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
Provide feedback to the internal and external customers
Creating, allocate and follow up on service requests
Handle internal and external complaints on Telephonically and emails
Any other related tasks or duties assigned by the Supervisor / Line Manager
Adherence/Comply to schedules as determined on the Telephony system.
Minimum requirements
Must have Matric / Grade 12
1-year previous call centre experience
Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
Understanding of telematics & telecommunications, specifically GSM & satellite communication
Excellent Communication (verbal and written) skills
Ability to take ownership of tasks and queries
Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
Competencies
Attention to detail
Initiative
Teamwork
Problem solving
Results driven
Customer centric
Deadline:8th September,2025
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Apply via company website ( http://careers.tracker.co.za ) or