Website FLSmidth
FLSmidth has since 1882 been the leading supplier of equipment, services and expertise to the minerals and cement industries. FLSmidth supplies the minerals and cement industries globally with everything from engineering, single machines and complete processing plants to maintenance, support service… read mores and operation of processing facilities. With approximately 13,000 employees and local presence in over 50 countries, FLSmidth is a leading engineering company listed on NASDAQ OMX Exchange Copenhagen. Our vision is: "We will be our customers’ preferred full-service provider of sustainable minerals and cement technologies”. Specialties Iron ore, gold, copper, fertilizer, coal, Cement, Mineral Processing, Material Handling, Mining Machinery, Mining Equipments, Slurry handling, Equipment for Mining, Air Pollution Control, Pumps, Automation, and Laboratory Automation Constantia Boulevard Constantia Kloof Roodepoort Gauteng SOUTH AFRICA
Purpose of the role
Focuses on customer support
Your responsibilities
Develops customer contacts to build long-term relationships with customers
Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
Interacts with clients to resolve order and delivery issues
Follows op on service contracts.
Recommends alternative products or services
Keeps CRM updated in collaboration with other stakeholders
Work Environment: Typically located in a call center environment
This position is not compensated based on achievement of sales targets
Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
What you bring.
Degree
Minimum 3-5 years working experience in a sales or customer service management role.
Good communication skills will be required for this role.
Deep knowledge of the PC&V products will be an added advantage.
Experience with account management is required for this role.
Knowledge of West Africa mining terrain will be an added advantage.
French speaking will be an added advantage.
Must be a computer literate and ability to do PowerPoint presentations, analyze data and knowledge of sales management tools will be needed for this role.
go to method of application »
Apply via company website ( http://www.flsmidth.com ) or