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Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible… read more. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. We protect people's savings and help them make the purchases – from everyday transactions to buying a home – that improve the quality of their lives. We advise people on how to invest for future needs, such as their children's education and their own retirement, and help them buy securities such as stocks and bonds. We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works.
As a Senior Product Manager for Cards, you will be instrumental in driving the strategic growth and P&L performance of our Cards business, primarily in South Africa, with extended responsibility across key Sub-Saharan Africa (SSA) markets, notably Kenya, and occasional involvement in broader MEA initiatives
This role requires a dynamic professional with a deep understanding of card products, market dynamics, and a proven ability to lead end-to-end product lifecycle management from strategy and development to commercialization and risk oversight. You will leverage your expertise to identify new opportunities, enhance existing offerings, and ensure robust governance, contributing significantly to the overall success and expansion of our cards portfolio in a critical growth region
Key Responsibilities
Product Strategy & P&L Ownership:
Drive the strategic direction and P&L performance for the South Africa Cards business, extending to other SSA markets, particularly Kenya, and contributing to broader MEA Cards initiatives
Lead the end-to-end product management lifecycle, including product governance and commercialization of new capabilities
Partner with Relationship Managers (RMs) and sales teams to drive origination, pipeline growth, and ramp-up of existing deals
Collaborate with global and regional product teams to develop and refine product strategies, go-to-market approaches, and delivery models
Product Development & Delivery:
Oversee the development and rollout of new product capabilities and functionalities, ensuring timely, cost-effective, and high-quality delivery
Work closely with Technology, Operations, and Coverage teams to execute product solutions and coordinate launch activities
Partner with Finance to evaluate product development investments, monitor billing/revenue, control expenditure, and track benefits realization
Market Insight & Client Engagement:
Actively monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and inform product roadmap decisions
Gather Voice of the Client (VOC) feedback, develop action plans to address insights, and partner with cross-functional and coverage teams for execution
Understand the demands of White-Label clients and ensure their needs are integrated into product solutions
Risk Management & Governance:
Ensure strict adherence to all relevant product documentation (e.g., product approval programs) and processes, embedding them into the management fabric of the product business
Appropriately assess and mitigate risks in business decisions, safeguarding the firm’s reputation and ensuring compliance with applicable laws, rules, and regulations.
Demonstrate sound ethical judgment, manage, and report control issues with transparency
Experience
Relevant experience in product management within the cards or electronic banking channels, with a strong understanding of corporate banking practices.
Proven experience in end-to-end product lifecycle management, P&L ownership, and driving business growth
Demonstrated ability to develop and execute product strategies, including new product development and commercialization
Strong understanding of business analysis, data analysis, and system analysis
Exceptional communication, negotiation, and diplomacy skills, with the ability to influence and guide diverse stakeholders, including internal colleagues and external customers
Highly organized, self-directed, and capable of managing multiple priorities and delivering high-quality work consistently in a fast-paced environment.
A recognized technical authority in a relevant area, with strong commercial awareness
Ability to appropriately assess risk and drive compliance in a highly regulated financial environment
Education
Bachelor’s/University degree required; Master’s degree preferred
Apply via company website ( http://www.citi.org.za/ ) or
jobs.citi.com