Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Main Purpose of the Job
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Education, experience, and competencies required.
Grade 12
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage.
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail
Checking (accuracy in the handling and recording)
Following Instruction
Emotional resilience
Honesty in the handling of cash
Presentable
English verbal communication skills
Numeral skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency
FICA threshold and suspicious transaction
reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills
Accreditation / Registrations / Licenses
Meet the requirements for a gaming licence.
Work Condition & Special Requirements
Ability to work shifts that meet operational requirements.
Legislative / Regulatory Compliance
Gaming Regulations / FICA regulations.
Requirements
Job Scope and Responsibilities
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service.
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects.
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products and current promotions.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Count Administration
Clear slot machines on days that count will be performed.
Conduct a count for the day.
Capture of data into the system.
Report on any suspicious transactions.
File documentation.
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
Reconciliations (treasury, automated cashier machine, chip) are completed daily.
Calculate and execute pay-outs.
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity.
Conduct cash-ups and reconcile float at the end of service.
Substantiate and report on any float variances.
Secure and transport float as required.
Guest information and copies of trading and transactional documentation is accurately recorded in the system.
Supporting documents have been generated for auditing purposes.
Know How
Knowledge required involves the practical application of work procedures and processes.
Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
Manages one’s time and resources to ensure that objectives are achieved effectively and on time.
Problem- Solving
Interprets customer requirements in terms of services available and the applicable constraints.
Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
Considers all the facts, options, and possible outcomes prior to making decisions.
Works independently and is orientated towards solving customer queries.
Accountability
Takes ownership of customer requests and requirements.
Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
Interprets customer requirements in terms of services available and facilitates operational processes.
Refers problems falling outside parameters to the team leader/manager for resolution.
go to method of application »
Apply via company website ( https://www.suninternational.com/ ) or