Website MultiChoice
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-… read moreNet (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport). DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Mobile (mobile television content and services), MWEB (internet service provider), DStv Online (delivering entertainment content and services from the MultiChoice family to customers via breakthrough technologies), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group. MultiChoice's involvement in South Africa goes beyond it's core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves. 144 Bram Fischer Drive, Randburg, South Africa
About the Role
Help the businesses to implement solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Analyze by studying the needs, its business model, its workflows, and its technological systems. Making recommendations to Management that will improve business efficiency. Document requirements and solutions against best practices and frameworks.
Responsibilities
Develop Business and Process COE
Build business and process analysis frameworks/practices within MAH
Establish COE for MAH
Assist in the development and implementation of a repository
Provide and incorporate methodology to keep business rules updated at all times
Implement governance framework
Implement advanced strategies for gathering, reviewing and analyzing data requirements
Develop business concepts, capabilities and organizational structures as informed by business strategy – Identify and develop business processes and requirements
Highlight business rules, data and concepts.
Provide operational thinking that enables the group to focus on the big picture
Implement management and control systems and frameworks to ensure alignment between business capabilities and strategic goals
Conduct Business and Process analysis
Assess business holistically and develop the business architecture
Develop and validate both current-state and future-state maps with cross-functional teams and/or customers
Distill large amounts of complex requirements and data from disparate sources, condense, simplify and clearly articulate the information for the purpose of problem solving
Assist in defining a set of KPIs that allow management to measure performance of the business as a whole
Document business requirements
Document business processes
Always challenge the status quo to obtain best outcomes
Eliciting requirements
Translating and simplifying requirements
Requirements management and communication
Prioritize requirements and create conceptual prototypes and mock-ups
Apply best practices for effective communication and problem-solving
Researching possible software solutions to increase work efficiency
Develop business data
Assist in defining business data architecture
Assist in continuously refining data architecture
Clearly map data flows (current and future)
Build Capability for Business and Process Analysis
Provide the bridging between business strategy, enterprise architecture
Business processes (implemented through systems, people and their individual job functions)
Teach internal teams and countries on frameworks and capabilities
Provide services to internal teams and country / regional MAH businesses
Qualifications
BCom Degree or equivalent qualification
Business and process analysis certification
Customer Experience knowledge and experience
Required Skills
Relationship building
Deadline Driven
Strong Coordination Skill
Strong Written skills
Conflict Management
Strong Analytical Skill (including use of MS Excel for data analysis)
Presentation skills (including development of MS PowerPoint documents)
Report writing- audience Snr Management & Exco
Preferred Skills
Minimum of 5 years’ experience in Business and Process Analysis
Experience with working with African markets would be an advantage
MultiChoice Product / Service knowledge an advantage
Excellent understanding of business and process design principles and methodologies and proven track record
Good overall experience in all areas of the MAH Business would be an advantage
Apply via company website ( http://www.multichoice.co.za ) or
www.linkedin.com