Telesure Investment Holdings (TIH)
Job Purpose
Process already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardization across the organisation to enable decision making on a claim.
Responsibilities
Prepare insurance claim forms or related documents and review them for completeness.
Enter claims information into database systems.
Pay small claims.
Calculate quantum amount of claim.
Post or attach information to claim file.
Transmit claims for further investigation.
Contact insured or other involved persons to obtain missing information.
Review insurance policy to determine coverage.
Organise or work with detailed office records, using computers to enter, access, search or retrieve data.
Provide customer service, such as limited instructions on proceeding with claimsor referrals to auto repair facilities or local contractors.
Finalise claims and communicate the outcome to the customer
Listen and transcribe client conversations
Request Client Conversation
Retrieve Client Conversation
Issue repair / replace vouchers
Load and action 15 minute messages
Complete Things To Do (TTD’s) and requests
Refer to Loss Adjuster when required
Arrange to collect salvage – Non-Motor where applicable
Arrange to collect salvage – Motor where applicable
Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Skills development training accreditation (Advantageous).
Experience
1 or more years’ Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years’ Claims Experience (Advantageous); At least 2-3 years’ experience in a Customer Service environment (Advantageous).
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