Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).
Key Deliverables / Primary Functions
Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management).
Build relationships with customers to improve and provide world-class support.
Identify and understand business challenges of the customer and their impact on the client’s environment by developing, documenting, and maintaining knowledge-based articles.
Support security policies and standards of the customer by building and maintaining an up-to-date working knowledge of Microsoft products.
Ensure company assets (replacement parts) are tracked and maintained responsibly.
Supervise and assist less experienced employees in technical challenges and all aspects of current technical operational practices.
Core Functional Skills & Capabilities
Hardware Troubleshooting
Troubleshooting
Service Level Agreement (SLA) Management
Networking, Server and SAP skills
Core Behavioural Competencies
Analysing
Applying expertise & Technology
Deciding & Initiating Action
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 year’s relevant experience in the ICT environment.
OR
5 year’s relevant experience in the ICT environment.
Certifications
A + Certification will be advantageous
N + Certification will be advantageous
ITIL 3 or 4 will be advantageous
MCP (Desktop)
MCSA
Exchange/O365
HP, Dell, Lenovo, Mustek products will be advantageous
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
VEEAM
VMware certified VCP-Cloud (vCloud Director)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Engagement will all levels within the organisation, internal and external to the clients.
Special Requirements / Employment Condition
Willing to travel
Working Shifts
Drivers Licence and Reliable Vehicle – both required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
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Apply via company website ( http://www.bcx.co.za ) or