Website Concentrix
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 … read morecountries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
Your qualifications and experience
Concentrix is a great match if you have:
Minimum 6 months of experience within a call centre (Local/ International),
Must have 6 months of sales experience, Inbound/Outbound/Retentions/ Upselling/Cross-Sell
Matric
Clear criminal record
Ability to type 26 wpm
Attention to Detail
English Proficiency, both written and spoken
Excellent knowledge of effective customer service processes
Understanding of the Call Centre industry
Computer literacy – ability to speedily navigate multiple systems effectively
What’s in it for you
A competitive monthly salary of R7,500
Guaranteed R1000 Campaign allowance
Fantastic Employee Assistance Programme (EAP)
Medical Insurance
Subsidised transport
FREE Learning and Leadership Development programmes that will lead you further along your career journey
What you will do in this role
Assists with inbound calls
Provide customer service (billing) to TV, Internet, and Voice subscribers.
Process payments, provide payment options; explain the bill, upgrading services (premium channels), and give adjustments & credits when necessary
Need to pitch and close sales
Possesses the ability to retain customers utilising the value, benefits and product plans available to the account.
Availability to work shifts in a 24/7 environment (Essential)
Apply via company website ( N / A ) or
centrix.com