Website Aramex South Africa
Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982, as an express operator, Aramex rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Our range of services includes internation… read moreal and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. At Aramex, our unique business model and commitment to innovation drive every strategic decision. We enable a can-do attitude that underpins our people’s ability to take the initiative, learn from experiences, and find the right solution in every situation. This has proved highly successful, allowing us to swiftly adapt to challenging market conditions, execute last-mile delivery solutions, develop new products and services, and quickly respond to the customer's changing preferences. The Aramex network encompasses more than 600 offices in over 65 countries and employs over 15,900 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide. We are a progressive company embracing the power of fresh thinking and technological innovation to transform our business and drive sustainability. We live in an era where technology transforms and influences our daily lives more than ever before; therefore, technological innovation is critical to our success. We are strategically leveraging technology in a variety of ways, acquiring or partnering with domestic-focused logistics companies that have strong local networks, for better and more efficient last-mile delivery solutions. 3 Henna Dolf West Richmond Park Milnerton, Western Cape 7441, ZA
Purpose of the Job
The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.
Job Description
Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
Monitor customer interactions and feedback to improve service delivery and address potential issues proactively.
Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness.
Train and support staff in using the CRM system effectively to enhance customer interactions.
Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
Maintain a thorough understanding of Aramex’s services and offerings to provide accurate information to customers.
Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up.
Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.
Job Requirements – Experience and Education
Education:
Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.
Experience:
Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification
Skills
Attention To Details
Audience Understanding
Business Acumen
Communication Skills
Cross-Functional Collaboration
Customer Centric
Industry Knowledge
Multitasking
Problem Solving And Critical Thinking
Process Oriented
Results Driven
Teamwork
Time Management
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