Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Job Description
Mission:
To support and action the Supersonic and MTN FTTH billing processes by supporting the delivering accurate and timeous billing to internal & external customers
Responsibilities
Key Performance Areas:
Role Complexity:
Monitor system performance through root cause analysis.
Task Complexity:
Planning and scheduling of Billing runs:
Plan, schedule and control bill runs and migrations
Contribute towards continuous improvement and innovation at process and procedure level
Billing Operations and Coordination:
Provide end-to-end supervision of the Billing processes, ensuring that all service provider corporate and consumer customers and staff are billed correctly in accordance with predefined quality assurance processes and standards
Import all manual Voice Call detailed report before Billing run
Perform quality checks on Excel documents generated post bill runs, highlight any problems and escalate/resolve if possible.
Quality checks on data generated during the bill run sign off and authorize supplier to commence printing/mailing.
Perform quality checks at supplier (printing and mailing) throughout the process to ensure minimum/zero error.
Vendor/SLA Management
Take ownership and resolve/escalate all billing queries as highlighted during the course of the month.
Billing Cycle Management and ensure timeous cycle migrations
Participation in Pilot programs – Pilot billing as well as systems and Business impacts
Resolution of any billing issues timeously and ensuring appropriate corrective action via Support teams.
Ensure revenue leakages identified via the Revenue Assurance process are continuously updated on the billing system.
Ensure that package and tariffs are created according to requirements and authority, tested and delivered timeously.
QA of the packages and tariffs created prior to release
Generate and prepare monthly Billing Operations reports.
Ensure the logging Change request for system enhancements.
Assume responsibility for all audit point requests for the billing Ops department.
Process and procedure effectiveness:
Resolve billing issues and queries timeously, ensuring appropriate corrective action through IS
Maintain relationship with Vendors
Ensure that workflow continues without interruption
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
Financial Management:
Ensure month end procedures are completed by the 3rd of each month including GL and Aging reconciliations.
Quality Management:
Ensure evaluations and quality checks are done according to Supersonic quality standards
Ensure adherence to credit management
Ensure service delivery according to Supersonic quality standards
Ensure that the Audit points and findings are addressed and completed
Customer Satisfaction / Customer Service
Continuously seek feedback from clients/ stakeholders to improve on quality and customer service standards
Liaise with the various customers on their billing and service/support requirements
Facilitate Billing Operations Induction to new staff members as required by HR Business Partners
Provide input on request from other Supersoni functional areas
Understand customer needs and develop and fine-tune systems accordingly
Put contingency plans in place to prevent delays in the billing process and enhance the customer experience
Understand customer needs and input into the fine-tuning of processes and procedures accordingly
Provide advice on the best approach to reach the best results
Qualifications
Education:
3 Year Diploma in Finance
Experience:
Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
Experience working in a medium organization
Knowledge:
Computer literacy.
Knowledge of billing system applications.
Knowledge of credit management.
Skills / physical competencies:
Communication skills. (verbal & written)
Analytical skills.
Negotiation skills.
Interpersonal skills.
Problem solving skills.
Planning skills – plan, priorities, resource allocation and deliver on time
Analytical skills – weighing up the pro’s and con’s; making sense of information
Delegation skills – allocation of tasks and coaching
Problem solving skills
People management skills – managing and monitoring performance
Conflict management skills
Ability to meet deadlines
Behavioral qualities:
Team orientation – strengthening teams
Relationship builder – strong people-focus
Service orientation
Customer centricity
Assertive
Strong detail focus – attention to detail and accuracy
Action-oriented
Perseverance
Methodical and systematic
Operate with integrity (high ethics) –to maintain confidentiality
Independent-minded – ability to work independently
Reliable and dependable
Adherence to Supersonic values
General working conditions:
Unplanned overtime
Shift work required when systems build roll outs occur.
Standby on all Bill Runs.
Constant pressure to meet tight deadlines
Quality Standards:
Communication of billing problems/issues immediately upon noticing.
Supervision of data on Eppix and IZ billing system (monthly reports and clean ups will be evidenced in data integrity).
Supervision of system enhancements – prompt investigation and feedback to the business (24 hours suggested)
Supervision of operational performance issues – prompt investigation and feedback to the business (24 hours depending on category of error)
Establishment of a multi-functional team with corporate supervisors and management.
Ensure that all Billing related audit points are successfully closed within given time and quality standards.
Accurate monthly reports generated on the 3rd working day of the new month
Customer satisfaction index, CMAT targets
Dissemination of information
Successfully meet KPI’s as per agreed Performance agreement.
Apply Before 09/18/2025
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