Website ADM
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier… read more living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.
Purpose:
The Admin Orders & Outbound Controller ensures the efficient management of customer orders, outbound logistics, inventory control, and documentation, supporting seamless supply chain operations.
Key Responsibilities:
Order Management & Processing:
Receive, review, and validate customer purchase orders (POs) via email, ERP, or online systems.
Verify order details: customer information, product codes, quantities, pricing, and terms.
Confirm inventory availability before accepting orders.
Generate order confirmations within 48 hours.
Prepare all necessary documentation for invoicing and PODs within 72 hours.
Track and report order progress, ensuring timely updates to customers and internal stakeholders.
Outbound Logistics Coordination
Schedule and coordinate shipments with approved logistics providers to meet delivery deadlines.
Prepare shipping documents: packing lists, delivery advice, consignment notes, and relevant legal documentation.
Monitor outbound deliveries, proactively addressing delays, route changes, or issues with carriers.
Maintain records of all shipments for audit, compliance, and performance analysis.
Inventory Management
Maintain accurate stock records and update order allocation status in ERP or inventory systems.
Collaborate with Admin: Orders & Inbound Clerk to conduct periodic and cycle stock counts.
Maintain key customer inventory files for review during service-level performance meetings.
Report discrepancies, shortages, or excesses immediately to the Supply Chain Manager.
Customer & Stakeholder Communication
Provide proactive updates on order status, delays, and exceptions.
Liaise with warehouse, logistics, and transport teams to resolve operational challenges.
Respond to customer complaints professionally and escalate unresolved issues as required.
Maintain a customer communication log for performance tracking and quality improvement initiatives.
Compliance, Documentation & Reporting
Ensure all documents are filed, stored, and archived according to company policies.
Maintain outbound transaction records for internal and external audits.
Follow SOPs, company policies, and relevant regulatory requirements for shipping, handling, and documentation.
Conduct internal compliance checks and identify areas for process improvement.
Generate periodic reports for the Supply Chain Manager including:
Order processing performance metrics
Inventory accuracy reports
On-time delivery statistics
Customer satisfaction and complaint resolution
Exception and discrepancy logs
Requirements:
Matric (Grade 12) required, a diploma or degree in Supply Chain, Logistics, or related field preferred
2–3 years’ experience in order management, logistics coordination, or supply chain administration
Strong customer service orientation with proven ability to handle internal and external stakeholders professionally
Proficiency in ERP systems (e.g., SAP, Oracle, or MS Dynamics) and Microsoft Office (Excel, Outlook, Word)
High attention to detail and strong problem-solving skills
Ability to work under pressure, manage multiple priorities, and meet deadlines
Excellent communication skills (written and verbal)
Flexibility and a proactive mindset to take ownership of issues and see them through to resolution
Apply via company website ( N / A ) or
sjobs.brassring.com