Website Value Logistics
In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for man… read morey of South Africa’s leading brands. The Value Group was founded in 1981 by Group CEO, Steven Gottschalk, and listed on the JSE (Transport Sector) in 1998. At Value we believe that the needs of our customers are the driving force that has positioned us as one of the largest, most comprehensive transport and logistics companies in South Africa. Whether your requirement is for truck rental or a complete customised solution, the relationship you will enjoy with our organization is one of trust and reliability. Your business will be in secure hands. The Value Group operates throughout the Republic of South Africa and Sub-Saharan Africa and has become the leading supplier of merchandise transport, warehousing, distribution and logistics solutions. The Value Mission Statement Value Logistics is dedicated to building mutually beneficial long term relationships by understanding the unique requirements and expectations of our customers, designing and implementing cost effective logistics solutions, uplifting the communities we operate in by creating employment, investing in skills development initiatives and thereby creating sustainability for all stakeholders. 49 Brewery Road, Isando, 1600
Purpose of the Job
The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.
Key Responsibilities
Customer Relations
Receive, action and resolve queries within 45 minutes and close off the collection
Ensure details on a collection request are accurate
Hand all unaccepted quotes to Sales to be followed through
Manage and resolve all subcontractor and agent queries
Receive and execute collection requests telephonically
Ensure constant awareness of any operational difficulties and advise customers accordingly
Reporting
Identify statistics required to assist in managing the branch
Develop methods of being able to extract statistics information
Constantly maintain available statistics
Analyse all monthly reports
Advise the Sales department of none/reduced usage by regular customers
Communication
Encourage positive communication between departments
Liaise with customers and Value Express to execute services of collection, delivery, query or quote
Liaise with operations to ensure customers’ requests are carried out
Liaise with Managers with regards to accounts on credit hold
Administration
Ensure all daily report inputs have been actioned
Ensure all billing paperwork is reconciled and handed to operations
Receive quote requests on email and telephonically; action and close off within 45 minutes
Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager
Adhoc
Assist in relevant operations/operational functions as required
Minimum Requirements
Grade 12 (Matric)
Skills Required
Detail-oriented
Customer Relationship Management
Statistical and numerical ability
Excellent verbal and written communication skills
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Apply via company website ( http://value.co.za ) or